Guest-Centric Waiter/Waitress - Service & Upsell Expert

Rotana Hotels; Doha; On-site; QAR 33,000 - 50,000; Full time

Job summary

Rotana Hotels Sedra Arjaan by Rotana in Doha, Qatar is seeking a dynamic Waiter/Waitress to provide professional service and create a memorable dining experience for guests.

You will greet and seat guests, offer menu guidance, and ensure high standards of hospitality, while maintaining hygiene and teamwork with the restaurant staff. This role requires proactivity and a customer-first mindset.

Responsibilities

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Job description

Rotana Hotels Sedra Arjaan by Rotana in Doha, Qatar is seeking a dynamic Waiter/Waitress to provide professional service and create a memorable dining experience for guests.

You will greet and seat guests, offer menu guidance, and ensure high standards of hospitality, while maintaining hygiene and teamwork with the restaurant staff. This role requires proactivity and a customer-first mindset.