Senior Venue Operations Lead - Guest Experience & Safety

UrbaCon Contracting & Trading Company; Qatar; On-site; QAR 201,000 - 312,000; Full time

Job summary

UrbaCon Contracting & Trading Company is seeking an Operations Supervisor to oversee day-to-day venue operations, ensure guest satisfaction, and coordinate staff across departments in Qatar. You will enforce safety protocols, manage budgets, and drive operational efficiency to maximize revenue and uphold standards.

You will lead entertainment and consumer events teams, monitor performance, provide coaching, and foster an open, collaborative environment. GCC experience is a plus.

Qualifications

• Comprehensive understanding of all aspects of entertainment venue operations, including ticketing, crowd management, and facility maintenance.
• Strong leadership and supervisory skills to effectively manage and motivate staff, delegate tasks, and maintain a cohesive team environment.
• Thorough knowledge of safety protocols and emergency procedures to ensure the safety of guests and staff during events or activities.
• Excellent interpersonal skills to interact with guests, address concerns, and resolve issues promptly, ensuring a positive guest experience.

Responsibilities

• Supervise and Lead research, development and execution of all Consumer Event Operations.
• Collaborate with Entertainment Theming, Operations, Production, Tactical Events and Theatrical Services teams to achieve project goals and objectives including the Consumer Events rehearsals, installations etc.
• Supervise Consumer Events and Entertainment Department expense, labor, and capital budgets that align with Park and Departmental objectives, including requisitions, purchase orders, tracking and follow up.
• Supervise the recruitment, hiring, development, performance and evaluation of the internal Consumer Events teams.
• Supervise the quality assurance of Consumer Events product and support areas.
• Develop, implement, and supervise the Consumer Events department training programs.
• Create an inspiring team environment with an open communication culture. Accountable for inventory level.
• Monitor team performance and report on metrics and organization objectives Identifies training needs and provide coaching.
• Recognize high performance and reward accomplishments. Suggests and organizes team building activities.
• Handle all purchase requests / orders and delivery.
• Coordinate closely with central functions related to (Finance , Human resources , procurement , IT , legal and Marketing ) to implement Company policies .
• Initiate and promote birthdays , events to attract more clients and generate more revenues .
• Oversee all the machines and tools functionality including maintenance.

Skills

Venue Operations

Staff Leadership

Guest Experience

Budget Management

Safety Protocols

Staff Training

Education

Bachelor's Degree in Entertainment Management

Job description

UrbaCon Contracting & Trading Company is seeking an Operations Supervisor to oversee day-to-day venue operations, ensure guest satisfaction, and coordinate staff across departments in Qatar. You will enforce safety protocols, manage budgets, and drive operational efficiency to maximize revenue and uphold standards.

You will lead entertainment and consumer events teams, monitor performance, provide coaching, and foster an open, collaborative environment. GCC experience is a plus.