Head Waiter: Lead Guest Experience & Service Excellence

UrbaCon Contracting & Trading Company; Doha; On-site; QAR 45,000 - 78,000; Full time

Job summary

UrbaCon Contracting & Trading Company in Doha, Qatar, is seeking a Head Waiter to oversee front-of-house operations and ensure exceptional customer service. You will supervise waitstaff, manage reservations, coordinate seating, and liaise with kitchen and bar teams to deliver a smooth dining experience.

The ideal candidate has strong leadership, excellent communication, and a track record in fast-paced hospitality environments.

Qualifications

• Thorough knowledge of front-of-house operations and service standards.
• Ability to train staff on service procedures and upsell effectively.
• Strong communication and guest-relations skills.

Responsibilities

• Oversee waitstaff performance and assign duties to meet service standards.
• Greet guests, assist seating, and address inquiries promptly.
• Train staff on service procedures and menu knowledge.
• Create schedules ensuring coverage during peak hours and events.
• Coordinate with kitchen and bar for timely service delivery.
• Address complaints with tact and resolve to guest satisfaction.
• Ensure dining areas remain clean and presentable.
• Promote specials and upsell menu items to increase revenue.
• Oversee cash handling, payments, and end-of-shift reconciliation.
• Support reservations and seating charts with accurate records.

Skills

Interpersonal skills

Communication

Leadership

Organizational skills

Problem solving

Upselling

Education

Diploma in Hotel & Restaurant Management

Job description

UrbaCon Contracting & Trading Company in Doha, Qatar, is seeking a Head Waiter to oversee front-of-house operations and ensure exceptional customer service. You will supervise waitstaff, manage reservations, coordinate seating, and liaise with kitchen and bar teams to deliver a smooth dining experience.

The ideal candidate has strong leadership, excellent communication, and a track record in fast-paced hospitality environments.