Head Waiter

UrbaCon Contracting & Trading Company; Doha; On-site; QAR 45,000 - 78,000; Full time

Job summary

UrbaCon Contracting & Trading Company in Doha, Qatar, is seeking a Head Waiter to oversee front-of-house operations and ensure exceptional customer service. You will supervise waitstaff, manage reservations, coordinate seating, and liaise with kitchen and bar teams to deliver a smooth dining experience.

The ideal candidate has strong leadership, excellent communication, and a track record in fast-paced hospitality environments.

Qualifications

• Thorough knowledge of front-of-house operations and service standards.
• Ability to train staff on service procedures and upsell effectively.
• Strong communication and guest-relations skills.

Responsibilities

• Oversee waitstaff performance and assign duties to meet service standards.
• Greet guests, assist seating, and address inquiries promptly.
• Train staff on service procedures and menu knowledge.
• Create schedules ensuring coverage during peak hours and events.
• Coordinate with kitchen and bar for timely service delivery.
• Address complaints with tact and resolve to guest satisfaction.
• Ensure dining areas remain clean and presentable.
• Promote specials and upsell menu items to increase revenue.
• Oversee cash handling, payments, and end-of-shift reconciliation.
• Support reservations and seating charts with accurate records.

Skills

Interpersonal skills

Communication

Leadership

Organizational skills

Problem solving

Upselling

Education

Diploma in Hotel & Restaurant Management

Job description

Job description

Job Summary

The Head Waiter is responsible to oversee the front-of-house operations, ensuring exceptional customer service, coordinating seating arrangements, and supervising waitstaff to maintain a smooth and enjoyable dining experience for guests. They also handle customer inquiries and complaints, manage reservations, and collaborate with kitchen staff to ensure efficient service delivery.

Job Responsibilities 1

• Oversee the performance of waitstaff, assigning duties, and ensuring that service standards are upheld.
• Provide exceptional customer service by greeting guests, assisting with seating arrangements, and addressing any inquiries or concerns promptly and professionally.
• Train new staff members on service procedures, menu knowledge, and customer interaction to maintain high standards of service.
• Create and manage work schedules for waitstaff, ensuring adequate coverage during peak hours and special events.
• Coordinate with kitchen and bar staff to ensure accurate and timely delivery of food and drinks to customers.
• Address customer complaints or issues with tact and diplomacy, striving to resolve them to the satisfaction of the guest.
• Ensure that dining areas, including tables, chairs, and floors, are clean and presentable at all times.
• Encourage upselling of menu items and promote special offers or promotions to increase revenue.
• Oversee cash handling procedures, including handling payments, providing change, and reconciling cash registers at the end of shifts.
• Complete administrative tasks such as preparing reports, managing reservations, and updating seating charts to support efficient restaurant operations.

Job Knowledge & Skills

• Thorough understanding of the restaurant's menu offerings, including ingredients, preparation methods, and special dietary considerations, to assist customers with menu choices and address inquiries.
• Excellent interpersonal and communication skills to provide exceptional customer service, handle customer inquiries and complaints effectively, and ensure a positive dining experience for guests.
• Strong leadership and supervisory skills to oversee and motivate waitstaff, delegate tasks effectively, and maintain a cohesive team environment.
• Exceptional organizational skills to manage reservations, coordinate seating arrangements, and maintain efficient service flow during busy periods.
• Quick thinking and problem-solving abilities to address issues or challenges that arise during service, such as resolving customer complaints or managing unexpected delays.

Job Experience

Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

• Resilience
• Quality
• Leadership
• Quality and Safety L2
• Food Safety and Sanitation L2
• Product and Service Knowledge L2
• Agility
• Adminstrative Services L2
• AI Fluency
• Guest Relations L2

Education

• Diploma in Hotel and Restaurant Management or Food and Beverage related course