Guest Services Telephone Agent & Concierge

Delta Hotels and Resorts®; Doha; On-site; QAR 48,000 - 72,000; Full time

Job summary

Delta Hotels by Marriott in Doha seeks a Non-Management, full-time Front Desk/Guest Services Associate to answer and process guest requests via phone, email, chat, and on-site channels. You will operate the switchboard, handle wake-up calls, log issues, and coordinate with Bellperson and Housekeeping to ensure guest satisfaction.

You will provide information on room features, amenities, and local attractions, assist guests with internet access, and maintain professional appearance and

Qualifications

• High school diploma or GED required or equivalent.
• No related work experience required for entry-level role.
• No supervisory experience necessary.

Responsibilities

• Answer, record, and process guest requests via phone, email, chat, and mobile devices.
• Operate telephone switchboard and arrange wake-up calls.
• Log requests and coordinate with Bellperson/Housekeeping to resolve issues.
• Provide information on room features, amenities, and local attractions; assist with internet access.

Skills

Guest services

Telephone

Communication

Customer support

Education

High school diploma

Tools

POS system

Job description

Delta Hotels by Marriott in Doha seeks a Non-Management, full-time Front Desk/Guest Services Associate to answer and process guest requests via phone, email, chat, and on-site channels. You will operate the switchboard, handle wake-up calls, log issues, and coordinate with Bellperson and Housekeeping to ensure guest satisfaction.

You will provide information on room features, amenities, and local attractions, assist guests with internet access, and maintain professional appearance and