At Your Service Agent (Telephone Operator)

Delta Hotels and Resorts®; Doha; On-site; QAR 48,000 - 72,000; Full time

Job summary

Delta Hotels by Marriott in Doha seeks a Non-Management, full-time Front Desk/Guest Services Associate to answer and process guest requests via phone, email, chat, and on-site channels. You will operate the switchboard, handle wake-up calls, log issues, and coordinate with Bellperson and Housekeeping to ensure guest satisfaction.

You will provide information on room features, amenities, and local attractions, assist guests with internet access, and maintain professional appearance and

Qualifications

• High school diploma or GED required or equivalent.
• No related work experience required for entry-level role.
• No supervisory experience necessary.

Responsibilities

• Answer, record, and process guest requests via phone, email, chat, and mobile devices.
• Operate telephone switchboard and arrange wake-up calls.
• Log requests and coordinate with Bellperson/Housekeeping to resolve issues.
• Provide information on room features, amenities, and local attractions; assist with internet access.

Skills

Guest services

Telephone

Communication

Customer support

Education

High school diploma

Tools

POS system

Job description

Additional Information

Job Number 26142841

Job Category Rooms & Guest Services Operations

Location Zone 61, Building 31, Aba Almsan-Blumsan Street 831, West Bay, Doha, QatarVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.