Guest Experience Supervisor, Front Office – Luxury Hotel

InterContinental 62s Group plc; Doha; On-site; QAR 90,000 - 110,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Elite training

Job summary

IHG Hotels & Resorts in Doha is seeking an experienced Front Office Supervisor to oversee guest service processes from pre-arrival to departure, ensuring top-tier satisfaction and professional communication.

You will respond promptly to guest issues, protect guest welfare, train front office colleagues, coordinate with Housekeeping, Maintenance and outlets, and attend VIP guests to maintain high service standards.

Qualifications

• Previous experience in a 5-star hotel, at supervisory level.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.
• Calm, organized work ethic with the ability to prioritize and meet deadlines.

Responsibilities

• Oversee all guest-related service processes from pre-arrival to departure to ensure high satisfaction.
• Respond promptly to guest complaints with empathy and professionalism.
• Protect the welfare of guests and ensure safekeeping of the property.
• Train Front Office colleagues on day-to-day operations and guest interactions.
• Assist all departments for successful hotel operations.
• Maintain communication between Front Office and other departments, especially Housekeeping, Maintenance, Security, and outlets.
• Maintain professional confidentiality in all dealings.
• Attend to VIP guests and guests with special needs to ensure top service.
• Ensure special amenities and services are delivered on time with follow-up.
• Input revenue/expenses/allowances into the front office system for daily reports.

Skills

Customer service

Communication

Teamwork

IT proficiency

Organization

Tools

Front Office software

Job description

IHG Hotels & Resorts in Doha is seeking an experienced Front Office Supervisor to oversee guest service processes from pre-arrival to departure, ensuring top-tier satisfaction and professional communication.

You will respond promptly to guest issues, protect guest welfare, train front office colleagues, coordinate with Housekeeping, Maintenance and outlets, and attend VIP guests to maintain high service standards.