Guest Services Agent - Front Desk & Weekend Shifts

Tivoli Hotels & Resorts; Doha; On-site; QAR 55,800 - 78,120; Full time

Job summary

Tivoli Hotels & Resorts in Doha, Qatar, is seeking a Guest Service Agent to provide exceptional service to guests. Responsibilities include handling reservations, greeting guests, and ensuring customer satisfaction throughout their stay.

The ideal candidate should have a strong customer service focus, experience in hotel front office operations, and excellent communication skills in English. The position requires flexibility to work varying shifts, including weekends and holidays.

Qualifications

• Strong focus on customer service.
• Prior experience in hotel front office operations preferred.
• Excellent communication skills; fluency in English required.
• Ability to work shifts, weekends, and public holidays.
• Computer skills in Ms Office; experience with PMS preferred.

Responsibilities

• Provide expertise services in a courteous manner.
• Handle guest reservations, greet and register guests.
• Provide outstanding guest service during their stay.
• Settle the guest’s account upon completion of their stay.
• Handle all guest enquiries and requests promptly.

Skills

Customer service focus

Hotel front office operations experience

Excellent communication skills

Fluency in English

Computer skills in Ms Office

Tools

Property Management Systems (PMS)

Job description

Tivoli Hotels & Resorts in Doha, Qatar, is seeking a Guest Service Agent to provide exceptional service to guests. Responsibilities include handling reservations, greeting guests, and ensuring customer satisfaction throughout their stay.

The ideal candidate should have a strong customer service focus, experience in hotel front office operations, and excellent communication skills in English. The position requires flexibility to work varying shifts, including weekends and holidays.