Guest Relations Officer

Anantara Hotels & Resorts; Doha; On-site; QAR 30,000 - 40,000; Full time

Job summary

Anantara Hotels & Resorts is seeking a Guest Relations Officer in Doha to ensure that every guest enjoys a memorable experience. The role involves anticipating guest needs and responding to inquiries in a timely and helpful manner.

Qualified candidates should hold a college degree in hotel management or a related field, and have exceptional communication skills, along with proficiency in Front Office Systems. Experience in Front Office or Guest Services will be an advantage.

Qualifications

• Previous experience in Front Office or Guest Services.
• Ability to proactively meet guest needs and ensure satisfaction.

Responsibilities

• Ensure all guests enjoy a positive and memorable experience.
• Anticipate guest needs and handle inquiries attentively.
• Take personal responsibility for guest satisfaction.

Skills

Excellent communication skills

Proficient in English, both written and spoken

Education

College degree in hotel management or related field

Tools

Front Office Systems

Job description

Overview

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Job Location

Banana Island Resort Doha By Anantara

As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

Qualifications

• College degree in hotel management or related field
• Previous experience in Front Office or Guest Services
• Excellent communication skills
• Experience with Front Office Systems
• Proficient in English, both written and spoken