Guest Experience Supervisor: Banquets & Events

Hilton; Doha; On-site; QAR 70,000 - 110,000; Full time

Job summary

Hilton Doha is seeking a Guest Service Supervisor (F&B) to elevate banquet operations and deliver memorable experiences for every guest. You will oversee daily events, supervise staff, and ensure flawless service in a vibrant hospitality environment.

The role emphasizes hospitality with a focus on teamwork, operation coordination, and adherence to health and safety standards to maintain the highest guest satisfaction across our F&B outlets.

Responsibilities

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Supervise execution of events: Plan, organize, and execute various events within our F&B outlets, such as breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas
• Ensure a flawless event setup: Oversee the setup of function rooms, ensuring linens, silverware, glassware, and chinaware are arranged according to event specifications and quality standards
• Collaborate for success: Communicate event specifications, procedures, and updates to relevant teams in Food and Beverage
• Oversee event breakdown: Ensure function rooms are properly broken down and all equipment is stored correctly for the next event
• Manage team performance: Oversee F&B team, including scheduling, supervision, coaching, and recognition
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Job description

Hilton Doha is seeking a Guest Service Supervisor (F&B) to elevate banquet operations and deliver memorable experiences for every guest. You will oversee daily events, supervise staff, and ensure flawless service in a vibrant hospitality environment.

The role emphasizes hospitality with a focus on teamwork, operation coordination, and adherence to health and safety standards to maintain the highest guest satisfaction across our F&B outlets.