Guest Experience Leader

Hilton; Qatar; À distance; QAR 200 000 - 309 000; Plein temps

Avantages offerts par ce poste

Incredible travel perks

Paid parental leave

Crisis concierge

Mental health resources

Résumé du poste

Hilton in Qatar is seeking a Guest Relations Executive to oversee day-to-day guest services, ensuring seamless experiences and the warm hospitality Hilton is known for. You’ll lead a team, manage front desk and related services, and uphold service standards across the guest journey.

This role focuses on supervising operations, coaching colleagues, monitoring guest satisfaction, budgeting, and driving improvements.

Responsabilités

• Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Description du poste

Hilton in Qatar is seeking a Guest Relations Executive to oversee day-to-day guest services, ensuring seamless experiences and the warm hospitality Hilton is known for. You’ll lead a team, manage front desk and related services, and uphold service standards across the guest journey.

This role focuses on supervising operations, coaching colleagues, monitoring guest satisfaction, budgeting, and driving improvements.