Guest Experience Specialist

Millennium Hotel Doha; Doha; On-site; QAR 55,800 - 89,280; Full time

Job summary

Millennium Hotel Doha is seeking a Front Desk Officer to provide a warm and welcoming experience to guests. You will ensure efficient check-in and check-out processes while addressing guest inquiries to create a positive experience.

Your responsibilities include maintaining accurate guest records and collaborating with other departments to meet guests' needs. A friendly demeanor and strong knowledge of hotel services are essential to succeed in this role.

Qualifications

• Strong customer service skills and a friendly demeanor.
• Ability to efficiently handle check-in and check-out processes.
• Familiarity with hotel operations and local services.

Responsibilities

• Deliver efficient service to ensure high customer satisfaction.
• Greet guests personally and escort them to their rooms.
• Stay informed about hotel information and respond to guest queries.
• Maintain awareness of daily rate levels for accurate decision-making.
• Process check-in and check-out accounts seamlessly.

Job description

Millennium Hotel Doha is seeking a Front Desk Officer to provide a warm and welcoming experience to guests. You will ensure efficient check-in and check-out processes while addressing guest inquiries to create a positive experience.

Your responsibilities include maintaining accurate guest records and collaborating with other departments to meet guests' needs. A friendly demeanor and strong knowledge of hotel services are essential to succeed in this role.