Guest Experience Associate – Front Desk

Grand Regency Doha Trademark Collection by Wyndham; Doha; On-site; QAR 44,640 - 66,960; Full time

Job summary

Grand Regency Doha Trademark Collection by Wyndham is looking for a Front Office Receptionist to provide exceptional guest service. Responsibilities include greeting guests, managing reservations, and ensuring the front desk area is presentable.

The ideal candidate will have prior experience in hotel reception, proficiency in hotel PMS systems, and excellent communication skills. This role requires flexibility to work various shifts, including weekends and holidays.

Qualifications

• Experience in a hotel environment as a Front Office Receptionist is mandatory.
• Familiarity with hotel PMS systems is essential.
• Ability to communicate effectively with guests and staff.

Responsibilities

• Greet and welcome guests in a professional manner.
• Perform efficient check-in and check-out procedures.
• Handle guest reservations, cancellations and modifications.

Skills

Excellent communication and interpersonal skills

Strong customer service orientation

Good command of English

Ability to handle multiple tasks

Professional appearance and positive attitude

Basic knowledge of cash handling

Education

Previous experience as a Front Office Receptionist

Tools

Hotel PMS systems (e.g., Opera)

Job description

Grand Regency Doha Trademark Collection by Wyndham is looking for a Front Office Receptionist to provide exceptional guest service. Responsibilities include greeting guests, managing reservations, and ensuring the front desk area is presentable.

The ideal candidate will have prior experience in hotel reception, proficiency in hotel PMS systems, and excellent communication skills. This role requires flexibility to work various shifts, including weekends and holidays.