Night Front Desk Leader - Guest Experience & Operations

Grand Regency Doha Trademark Collection by Wyndham; Qatar; On-site; QAR 30,000 - 45,000; Full time

Job summary

Grand Regency Doha Trademark Collection by Wyndham in Qatar is seeking a Front Office professional to manage check-in and check-out procedures, handle guest complaints, and ensure compliance with hotel policies.

The ideal candidate should hold a Diploma or Bachelor's degree in Hospitality Management, possess at least 2–3 years of experience in a hotel Front Office, and be fluent in English. Proficiency in hotel PMS systems is preferred. Night audits and financial reporting experience is essential.

Qualifications

• Minimum 2–3 years of Front Office experience in a hotel environment.
• Experience handling night audit and hotel financial reports.
• Fluent in English; additional languages are a plus.

Responsibilities

• Ensure smooth and efficient check‑in and check‑out procedures.
• Handle guest concerns and complaints professionally.
• Prepare daily reports and monitor room status.

Skills

Guest relations

Complaint handling

Hotel PMS systems

Night audit procedures

Financial reporting

Supervisory skills

Emergency response

Education

Diploma or Bachelor’s degree in Hospitality Management

Job description

Grand Regency Doha Trademark Collection by Wyndham in Qatar is seeking a Front Office professional to manage check-in and check-out procedures, handle guest complaints, and ensure compliance with hotel policies.

The ideal candidate should hold a Diploma or Bachelor's degree in Hospitality Management, possess at least 2–3 years of experience in a hotel Front Office, and be fluent in English. Proficiency in hotel PMS systems is preferred. Night audits and financial reporting experience is essential.