Guest Experience Concierge Lead

Power International Holding (PIH); Qatar; On-site; QAR 60,000 - 120,000; Full time

Job summary

Power International Holding (PIH) invites a Guest Services Executive to join our hotel operations in Qatar. You will ensure memorable guest experiences, coordinate check-in/check-out, and manage reservations while promoting services.

You will liaise with hotel departments, handle billing inquiries, provide concierge recommendations, and collect feedback to improve service. Strong communication and hospitality leadership are essential.

Qualifications

• At least 5 years in guest services or hotel operations.
• At least 3 years in relevant roles; GCC experience is a plus.

Responsibilities

• Build and maintain positive relationships with guests to enhance their overall experience.
• Facilitate smooth check-in and check-out processes and provide exceptional service to address inquiries, concerns, and requests.
• Coordinate room assignments based on guest preferences and availability; manage reservations, modifications and cancellations.
• Promote hotel services, amenities, and upsell additional offerings to guests.
• Address and resolve guest complaints or issues promptly and professionally.
• Fulfill guest requests for amenities, special arrangements, or information.
• Provide concierge services, including recommendations for local attractions, restaurants, and activities.
• Act as a liaison between guests and hotel departments to ensure seamless service.
• Assist guests with billing inquiries, process payments, and handle financial transactions.
• Collect and analyze guest feedback to improve services and address concerns.
• Provide personalized services and amenities for VIP and repeat guests.
• Coordinate special events or arrangements for guests, such as birthdays or anniversaries.

Skills

Good interpersonal and communication

Exceptional interpersonal skills

Good time management

Organizational skills

Leadership

Resilience

Tools

SAP

Job description

Power International Holding (PIH) invites a Guest Services Executive to join our hotel operations in Qatar. You will ensure memorable guest experiences, coordinate check-in/check-out, and manage reservations while promoting services.

You will liaise with hotel departments, handle billing inquiries, provide concierge recommendations, and collect feedback to improve service. Strong communication and hospitality leadership are essential.