Front Office Operations Supervisor

Autograph Collection; Doha; On-site; QAR 180,000 - 300,000; Full time

Job summary

Autograph Collection in Doha is seeking a Front Office Manager to assist with administering front office operations, supervising staff, and coordinating Bell/Door, Switchboard and Guest Services/Front Desk activities.

You will direct and collaborate with managers to ensure efficient check-in and check-out, elevate guest and employee satisfaction, and maximize the department's financial performance.

Qualifications

• High school diploma or GED; 2 years experience in guest services, front desk, or related area.

Responsibilities

• Manages day-to-day operations, ensuring quality, standards and meeting customer expectations.
• Develops goals and plans to prioritize, organize, and accomplish work.
• Handles complaints, settles disputes, and resolves grievances and conflicts; negotiates with others.
• Supervises staffing levels to ensure guest service, operational needs and financial objectives are met.
• Maintains open communication with employees to align with business objectives and performance.
• Understands impact of department operations on property financial goals and works to meet or exceed them.
• Leads and supervises Front Desk in absence of Front Office Manager.
• Provides services above expectations to enhance guest satisfaction and retention.

Skills

Front Office Management

Guest Service Leadership

Staff Supervision

Education

High school diploma or GED

2-year college degree (Hotel/ Hospitality/ Business)

Tools

Front Desk Systems

Job description

Autograph Collection in Doha is seeking a Front Office Manager to assist with administering front office operations, supervising staff, and coordinating Bell/Door, Switchboard and Guest Services/Front Desk activities.

You will direct and collaborate with managers to ensure efficient check-in and check-out, elevate guest and employee satisfaction, and maximize the department's financial performance.