Guest Reservations Specialist

Autograph Collection; Doha; On-site; QAR 42,000 - 72,000; Full time

Job summary

Autograph Collection is seeking a Front Desk/Reservations position in Doha, Qatar. The role handles reservation requests by phone, fax, or mail, confirms room types and rates, and explains policies.

Team members assist guests with special requests, provide information on facilities, and use the reservation system to input codes and rates. Flexibility and customer service focus are essential.

Qualifications

• High school diploma or GED equivalent.
• No related work experience required.
• No supervisory experience required.
• None

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Input and access data in reservation system.
• Indicate special room reservation types by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.

Education

High school diploma or GED

Job description

Autograph Collection is seeking a Front Desk/Reservations position in Doha, Qatar. The role handles reservation requests by phone, fax, or mail, confirms room types and rates, and explains policies.

Team members assist guests with special requests, provide information on facilities, and use the reservation system to input codes and rates. Flexibility and customer service focus are essential.