Front Office Supervisor — Guest Experience Leader

Pullman Hotels & Resorts; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Pullman Hotels & Resorts, part of the Accor family, is seeking a Front Office Supervisor to lead daily front office operations and ensure seamless guest experiences at our property in Doha. You will guide the front desk team to uphold brand standards and service excellence.

Ideal candidates bring leadership experience in front office, strong communication, and a passion for hospitality. Join us to deliver memorable stays while maintaining operational efficiency and guest satisfaction.

Qualifications

• Front office supervisory or leadership experience or equivalent readiness to lead.
• Strong communication and interpersonal skills with guest and team interactions.
• Proven ability to lead, inspire, and develop team members.
• Proficiency with Opera PMS (or quick ability to master our PMS).
• Solution-oriented mindset with strong attention to detail.
• Passion for exceptional guest experiences and building collaborative teams.

Responsibilities

• Lead and optimize daily front office operations, creating seamless check-in and check-out experiences that delight our guests
• Empower and inspire your front desk team to deliver exceptional service while maintaining our brand standards and operational excellence
• Champion a guest-first mindset by thoughtfully addressing inquiries, concerns, and special requests with genuine care and quick action
• Collaborate across departments to create memorable guest experiences and exceed satisfaction goals
• Strategically manage room inventory and reservations to maximize occupancy while maintaining operational efficiency

Skills

Front Office Leadership

Communication & Interpersonal Skills

Team Development

Guest Experience Focus

Attention to Detail

Tools

Opera PMS

Job description

Pullman Hotels & Resorts, part of the Accor family, is seeking a Front Office Supervisor to lead daily front office operations and ensure seamless guest experiences at our property in Doha. You will guide the front desk team to uphold brand standards and service excellence.

Ideal candidates bring leadership experience in front office, strong communication, and a passion for hospitality. Join us to deliver memorable stays while maintaining operational efficiency and guest satisfaction.