Assistant Director of Front Office - Luxury Hospitality

Employment; Doha; On-site; QAR 240,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Accommodation

Birthday day off

Development opportunities

Job summary

Rosewood Doha is seeking a Front Office leader to uphold the highest standards of guest service in a luxury hotel setting. You will manage daily operations, oversee departmental planning, and ensure seamless arrivals, departures and guest experiences across front desk, concierge and related teams.

In this role you will drive initiatives to elevate service quality, monitor guest satisfaction, mentor associates and collaborate with maintenance and housekeeping to address issues promptly.

Responsibilities

• Ensure all hotel areas and team meet Rosewood’s service standards.
• Drive and lead Initiatives for increasing awareness of Rosewood’s service standards across the Front of House to ensure quality service & products remain at the forefront.
• Ensure departmental action plans are implemented and reviewed following quality service audit results.
• Review the daily activities of all areas directly responsible for.
• Review, in conjunction with the Guest Relations team, arrivals and departures on a daily basis, ensuring that the necessary room allocations are made, and amenity requirements are communicated to the appropriate departments for action.
• Maintain a lobby & front of house presence as appropriate: greeting VIP and regular guest arrivals (residential and non-residential); ensuring Rosewood’s service standards are consistently achieved; monitoring the physical appearance and cleanliness of the areas.
• Oversee to ensure that a concise and accurate guest history system is maintained, and that recorded requirements are complied with for each individual guest.
• Monitors the associates to ensure guests receive prompt, cordial attention, and personal recognition, in line with corporate policies and standards at all times.
• Drive the performance of the Front of House to ensure the delivery of the highest quality of service in conjunction with Forbes, LQA and Rosewood Brand Standards.
• Seeks feedback on guest satisfaction and ensures an effective process is in place to manage guest concerns and complaints, focusing on rectification & guest satisfaction.
• Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.
• Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded.
• Effectively maximizes inventory levels during high occupancy/sold out nights.
• Collaborate with maintenance and housekeeping teams to address any maintenance issues or cleanliness concerns promptly.
• Schedule and supervise associate to ensure adequate coverage during peak hours and special events.

Job description

Rosewood Doha is seeking a Front Office leader to uphold the highest standards of guest service in a luxury hotel setting. You will manage daily operations, oversee departmental planning, and ensure seamless arrivals, departures and guest experiences across front desk, concierge and related teams.

In this role you will drive initiatives to elevate service quality, monitor guest satisfaction, mentor associates and collaborate with maintenance and housekeeping to address issues promptly.