Front Office Operations Manager

Le Méridien Hotels & Resorts; Lusail; On-site; QAR 240,000 - 360,000; Full time

Job summary

Le Méridien Lusail is seeking a Front Office Manager to assist the Front Office Manager in administering front office functions and supervising staff daily. You will oversee Bell/Door Staff, Switchboard and Guest Services/Front Desk, directing operations to ensure efficient check-in/check-out and maximizing department financial performance.

The role requires supervision of staff, strong guest service focus, and collaboration with hotel management to maintain high standards of service in Lusail,

Qualifications

• High school diploma or GED.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manages day-to-day Front Office operations ensuring quality standards and guest satisfaction.
• Directs and collaborates with Front Office team to achieve check-in/check-out efficiency.
• Supervises Bell/Door Staff, Switchboard and Guest Services/Front Desk operations.
• Maintains open communication with staff about business objectives and performance.
• Leads and develops Front Desk team, ensuring staffing levels meet guest service and financial goals.
• Implements credit policies, procedures and departmental SOPs/LSOPs.
• Responds to guest feedback and resolves issues to maintain high guest satisfaction.
• Oversees Front Desk shifts and ensures consistent service delivery across all front office areas.

Skills

High guest-service standards

Leadership ability

Education

High school diploma or GED

2-year degree in hotel/restaurant mgmt or related; no work experience required

Job description

Le Méridien Lusail is seeking a Front Office Manager to assist the Front Office Manager in administering front office functions and supervising staff daily. You will oversee Bell/Door Staff, Switchboard and Guest Services/Front Desk, directing operations to ensure efficient check-in/check-out and maximizing department financial performance.

The role requires supervision of staff, strong guest service focus, and collaboration with hotel management to maintain high standards of service in Lusail,