Luxury Front Desk Agent: Elevate Guest Experiences

IHG Hotels & Resorts; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

IHG Hotels & Resorts in Doha is seeking a Front Desk Agent to deliver professional, guest-focused service throughout the guest stay. You will greet, assist, and coordinate with guests to ensure a memorable experience while maintaining hotel standards and procedures.

The role requires strong English communication, a hospitality mindset, and the ability to work in a fast-paced luxury environment. Prior Front Office experience is preferred, with a focus on accuracy and guest privacy.

Qualifications

• Proven customer service experience in a luxury or hospitality setting.
• Strong command of spoken and written English.
• Ability to work in a fast-paced, guest-facing environment.

Responsibilities

• Provide prompt, courteous service to guests from arrival to departure.
• Greet guests by name and assist with check-in/check-out procedures.
• Maintain knowledge of hotel facilities, services, and local attractions.

Skills

Excellent English communication

Customer service

Front desk operations

Education

Hospitality or hotel management degree

Job description

IHG Hotels & Resorts in Doha is seeking a Front Desk Agent to deliver professional, guest-focused service throughout the guest stay. You will greet, assist, and coordinate with guests to ensure a memorable experience while maintaining hotel standards and procedures.

The role requires strong English communication, a hospitality mindset, and the ability to work in a fast-paced luxury environment. Prior Front Office experience is preferred, with a focus on accuracy and guest privacy.