FOH Shift Lead: Service Excellence & Training

Kempinski Hotels; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

Kempinski Hotels Doha is seeking a Restaurant Supervisor to oversee daily shift operations in a high-volume dining environment. You will bridge front-line staff and management, ensure guest satisfaction, manage service flow, and uphold safety and service standards throughout service hours.

Responsibilities include supervising FOH team, training new hires, handling customer feedback promptly, monitoring cash handling, and enforcing liquor and sanitation regulations while supporting opening and

Qualifications

• 1–3 years of experience in a high-volume restaurant environment.
• Strong communication and customer service skills.
• Basic math skills for cash handling and drawer reconciliations.
• Familiarity with POS systems and scheduling software.

Responsibilities

• Oversee daily shift operations to ensure high-quality service and guest satisfaction.
• Supervise FOH staff, delegate tasks, and train new hires.
• Monitor service speed, food presentation, and table turnover to maintain standards.
• Ensure compliance with food safety, sanitation, and alcohol service regulations.

Skills

Communication

Conflict resolution

Cash handling

Tools

POS systems

Scheduling software

Job description

Kempinski Hotels Doha is seeking a Restaurant Supervisor to oversee daily shift operations in a high-volume dining environment. You will bridge front-line staff and management, ensure guest satisfaction, manage service flow, and uphold safety and service standards throughout service hours.

Responsibilities include supervising FOH team, training new hires, handling customer feedback promptly, monitoring cash handling, and enforcing liquor and sanitation regulations while supporting opening and