Restaurant Supervisor

Kempinski Hotels; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

Kempinski Hotels Doha is seeking a Restaurant Supervisor to oversee daily shift operations in a high-volume dining environment. You will bridge front-line staff and management, ensure guest satisfaction, manage service flow, and uphold safety and service standards throughout service hours.

Responsibilities include supervising FOH team, training new hires, handling customer feedback promptly, monitoring cash handling, and enforcing liquor and sanitation regulations while supporting opening and

Qualifications

• 1–3 years of experience in a high-volume restaurant environment.
• Strong communication and customer service skills.
• Basic math skills for cash handling and drawer reconciliations.
• Familiarity with POS systems and scheduling software.

Responsibilities

• Oversee daily shift operations to ensure high-quality service and guest satisfaction.
• Supervise FOH staff, delegate tasks, and train new hires.
• Monitor service speed, food presentation, and table turnover to maintain standards.
• Ensure compliance with food safety, sanitation, and alcohol service regulations.

Skills

Communication

Conflict resolution

Cash handling

Tools

POS systems

Scheduling software

Job description

Description

The Restaurant Supervisor oversees daily shift operations to ensure high-quality food service, guest satisfaction, and staff efficiency. This role bridges the gap between front-line staff and upper management, handling immediate customer needs, directing team members, and maintaining safety and service standards.

Application Deadline

31 August 2026

Department

Food & Beverage

Location

Qatar - Doha

Key Responsibilities

Shift Management & Customer Service

• Supervise front-of-house (FOH) staff during daily shifts, ensuring smooth dining room operations.
• Resolve customer complaints and service issues with speed and a positive attitude.
• Monitor service speed, food presentation, and table turnover to maintain high standards.
• Assist with opening and closing procedures, including cash handling, safe drops, and securing the building.

Team Leadership & Training

• Assign daily side-work, stations, and shift duties to servers, hosts, and bussers.
• Train new hires on service protocols, menu items, and point-of-sale (POS) systems.
• Provide real-time feedback and coaching to team members during service.
• Cover floor positions (serving, hosting, or expediting) when the restaurant is busy or short-staffed.

Operations & Compliance

• Ensure full compliance with food safety, sanitation, and alcohol service regulations.
• Monitor inventory levels of front-of-house supplies and report shortages to the Restaurant Manager.
• Review employee timecards, manage shift cuts based on labor targets, and handle call-outs.

Skills, Knowledge and Expertise

Experience: 1–3 years of experience in a high-volume restaurant environment (server, bartender, or team lead experience preferred).

Skills: Strong communication, conflict resolution, and basic math skills for handling cash registers and drawer reconciliations.

Technical: Familiarity with restaurant POS systems and scheduling software.

Physical: Ability to stand and walk for long periods (8+ hours) and lift up to 30 lbs.

Certifications: Local food handler and responsible alcohol service certifications (e.g., ServSafe) are typically required.