Qatar On-Site IT Support Engineer

WSP Global Inc.; Doha; Sur place; QAR 90 000 - 150 000; Plein temps

Résumé du poste

WSP Global Inc. in Qatar seeks a self-driven IT On-Site Support Engineer to be the IT presence for the Doha office and project sites. You will be the single point of contact for IT in Qatar, performing deskside support, onboarding, and event support.

You will work with project managers and office leaders, resolve incidents, maintain devices, manage inventory in the CMDB, and ensure security and service standards using ServiceNow and ITIL practices.

Qualifications

• Degree or diploma in Information Technology or related field.
• 3–5 years hands-on IT support in an enterprise environment.
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory and Intune basics.
• Good working knowledge of networking basics (DNS, DHCP, Wi-Fi, VPN) and hardware diagnostics.
• Experience with an IT service management tool, preferably ServiceNow.
• Able to work independently on site with good judgment about escalation.

Responsabilités

• On-site/remote/phone level 1.5–2 support for desktops, laptops, mobiles and apps.
• Resolve incidents within service levels; escalate with full context when needed.
• Support Qatar project offices with scheduled visits and on-demand call-outs.
• Set up new project offices and decommission as required.
• Prepare, image, deploy and decommission devices to WSP standards.
• Manage assets, stock, CMDB records and audits.
• Support meeting rooms, AV equipment, Teams Rooms, printers and office devices.
• Be the local IT contact for office management, project teams, procurement and HR.

Connaissances

English proficiency

On-site support

Troubleshooting

Formation

Diploma/degree in Information Technology or related field

Outils

Windows 10/11

Microsoft 365

Active Directory

Intune

ServiceNow

Networking basics (DNS/DHCP/Wi‑Fi/VPN)

Description du poste

WSP Global Inc. in Qatar seeks a self-driven IT On-Site Support Engineer to be the IT presence for the Doha office and project sites. You will be the single point of contact for IT in Qatar, performing deskside support, onboarding, and event support.

You will work with project managers and office leaders, resolve incidents, maintain devices, manage inventory in the CMDB, and ensure security and service standards using ServiceNow and ITIL practices.