CX Strategy Lead: Reclaim Lost Orders, Elevate Quality

Snoonu; Doha; On-site; QAR 180,000 - 300,000; Full time

Benefits offered by this job

Global Vibes – Collaboration with a全球化

Brain Boosters – Learning budgets

Builder’s Playground – Task ownership

Flexible Time Off – Generous leave

Agile Everything – Scrum adoption

Job summary

Snoonu in Qatar is seeking a Customer Experience Specialist to own and solve two strategic problems that directly cost orders and revenue: lost orders and bad orders. You will dig into funnels, session data, ratings patterns, and operational signals to understand what is going wrong, build hypotheses, work with Product and Engineering to fix the issues, and measure impact end-to-end.

You will be a sharp CX generalist who can own the space today while evolving into broader initiatives, build

Qualifications

• 3–5 years of experience in CX, Product Analytics, Strategy, Operations, Growth, or Consulting — ideally in tech, marketplaces, delivery, or e-commerce.
• Hands-on experience with data: SQL, Excel, BI/dashboarding tools.
• Experience working with product funnels, conversion metrics, or customer journey analytics.
• Strong stakeholder management and communication skills.
• Bias for action, strong follow-through, and comfort working in ambiguity.

Responsibilities

• Own the Lost Orders Problem: map funnel, identify drop-offs, quantify revenue impact, fix with Product/Engineering, and validate with experiments.
• Own the Bad Orders Problem: identify silent dissatisfaction, find root causes, propose mitigations with relevant teams, measure impact.
• Drive Cross-Functional Solutions: translate findings into actionable statements, build business cases, track implementation and iterate.
• Measure What Matters: define KPIs (checkout conversions, cart abandonment, bad-order rate, recovery rate, incremental orders recovered) and build dashboards.
• Contribute as a CX Generalist: support churn reduction, retention programs, and scalable playbooks.

Skills

SQL

Excel

BI dashboards

CX analytics

Stakeholder management

Tools

SQL

Excel

BI dashboards

Job description

Snoonu in Qatar is seeking a Customer Experience Specialist to own and solve two strategic problems that directly cost orders and revenue: lost orders and bad orders. You will dig into funnels, session data, ratings patterns, and operational signals to understand what is going wrong, build hypotheses, work with Product and Engineering to fix the issues, and measure impact end-to-end.

You will be a sharp CX generalist who can own the space today while evolving into broader initiatives, build