CX Optimization Lead: Reclaim Lost & Bad Orders

سنونو; Lusail; On-site; QAR 134,000 - 223,000; Full time

Benefits offered by this job

Global Vibes

Brain Boosters

Builder’s Playground

Flexible Time Off

Agile Everything

Great Place to Work Certified

Job summary

Snoonu is seeking a Customer Experience Specialist to own and solve two critical problems: lost orders and bad orders. This data‑driven role requires deep funnel analysis, root-cause investigation, and collaboration with Product and Engineering to implement fixes and measure impact.

You’ll drive cross‑functional solutions and steer programs to improve order reliability and customer satisfaction. The ideal candidate is a CX/generalist with 3–5 years of experience in tech, marketplaces, or

Qualifications

• 3–5 years of experience in CX, Product Analytics, Strategy, Operations, Growth or Consulting.
• Hands-on experience with data: SQL, Excel, BI/dashboarding tools.
• Experience with product funnels, conversion metrics, or customer journey analytics.
• Strong stakeholder management and communication skills, able to influence without authority.

Responsibilities

• Own the Lost Orders problem: map funnels, identify drop-offs, and quantify impact.
• Partner with Product and Engineering to fix high‑impact drop‑offs and measure results.
• Design and run experiments (A/B tests, nudges, flow changes) to validate recovery tactics.
• Own the Bad Orders problem: identify silent dissatisfaction and build root-cause taxonomy.
• Propose and drive fixes across teams and measure impact on order quality and repeat behavior.
• Define KPIs (checkout rate, cart abandonment, recovery rate) and build dashboards to track progress.

Skills

SQL

Excel

Analytics

Stakeholder management

Job description

Snoonu is seeking a Customer Experience Specialist to own and solve two critical problems: lost orders and bad orders. This data‑driven role requires deep funnel analysis, root-cause investigation, and collaboration with Product and Engineering to implement fixes and measure impact.

You’ll drive cross‑functional solutions and steer programs to improve order reliability and customer satisfaction. The ideal candidate is a CX/generalist with 3–5 years of experience in tech, marketplaces, or