Customer Experience Insights Analyst: Reduce Churn & Elevate UX

Snoonu; Doha; On-site; QAR 120,000 - 180,000; Full time

Benefits offered by this job

Global Vibes – Collaborate with a wide

Learning budgets and courses

Autonomy in tasks

Flexible time off

Agile culture

Job summary

Snoonu is hiring a Customer Experience Analyst in Doha to investigate customer pain points, retention barriers, and behavior patterns, delivering data-backed insights to grow and retain its user base. You will partner with Data, Product, and CX teams to map journeys, build dashboards, and influence initiatives; strong SQL and BI skills are required, with 3–5 years of experience in analytics.

Role focuses on turning insights into improvements across support workflows, user flows, and proactive CX

Qualifications

• 3–5 years of analytics, customer insights, or business intelligence experience.
• Strong knowledge of customer lifecycle metrics: LTV, churn, cohorts, and retention.
• Proficiency in SQL and at least one BI tool (Looker, Tableau, Power BI).
• Excellent communication and storytelling with data.

Responsibilities

• Lead investigations into customer pain points, churn drivers, and behavior patterns.
• Create dashboards and recurring reports to tell stories behind data.
• Collaborate with CX, Growth, Product, and Strategy to influence decisions.
• Deliver insights to stakeholders and support CX KPI improvements.

Skills

SQL

Analytical thinking

Data storytelling

Cross-functional collaboration

Problem solving

Tools

Looker

Tableau

Power BI

Job description

Snoonu is hiring a Customer Experience Analyst in Doha to investigate customer pain points, retention barriers, and behavior patterns, delivering data-backed insights to grow and retain its user base. You will partner with Data, Product, and CX teams to map journeys, build dashboards, and influence initiatives; strong SQL and BI skills are required, with 3–5 years of experience in analytics.

Role focuses on turning insights into improvements across support workflows, user flows, and proactive CX