Cruise Line Customer Service Representative

Want More; Lusail; On-site; QAR 52,000 - 70,000; Full time

Job summary

Want More in Lusail is seeking a Cruise Line Customer Service Representative to join our team and be the first contact for guests on board our cruise ships.

You will greet guests, provide information on itineraries and onboard activities, assist with check-in, and handle inquiries with prompt, professional service. Fluency in English is essential; other languages are a plus. Availability for evenings, weekends and holidays is required.

Qualifications

• Fluency in English is essential; other languages are a plus
• Excellent verbal and written communication skills
• Previous customer service experience preferred
• Knowledge of the cruise industry is an advantage
• Ability to stay calm under pressure
• Must be able to work evenings, weekends and holidays as needed
• Must have legal authorization to work in Lusail

Responsibilities

• Greet and welcome guests in a warm and professional manner
• Provide information about cruise itineraries, onboard activities, and port destinations
• Assist with check-in and boarding procedures
• Handle guest inquiries, complaints, and requests promptly and efficiently
• Liaise with other departments to resolve guest issues and ensure smooth operations
• Process payments for onboard purchases and manage passenger accounts
• Promote onboard services and amenities to enhance the guest experience
• Follow safety protocols at all times to ensure the well-being of guests and crew members

Skills

Fluent English

Excellent communication

Customer service experience

Cruise industry knowledge

Calm under pressure

Evenings/weekends/holidays ready

Work authorization Lusail

Job description

Cruise Line Customer Service Representative

We are looking for a friendly and enthusiastic Cruise Line Customer Service Representative to join our team in Lusail. As the first point of contact for our customers, you will play a crucial role in ensuring their satisfaction and creating a positive experience on board our cruise ships.

Responsibilities

• Greet and welcome guests in a warm and professional manner
• Provide information about cruise itineraries, onboard activities, and port destinations
• Assist with check-in and boarding procedures
• Handle guest inquiries, complaints, and requests promptly and efficiently
• Liaise with other departments to resolve guest issues and ensure smooth operations
• Process payments for onboard purchases and manage passenger accounts
• Promote onboard services and amenities to enhance the guest experience
• Follow safety protocols at all times to ensure the well-being of guests and crew members

Requirements

• Fluency in English is essential, other languages are a plus
• Excellent communication skills, both verbal and written
• Previous customer service experience is preferred
• Knowledge of the cruise industry is an advantage
• Ability to remain calm under pressure
• Must be able to work evenings, weekends, and holidays as needed
• Must have legal authorization to work in Lusail

Salary

We offer a competitive salary of 1500$ per month along with opportunities for growth within the company.