Cruise Line Customer Service Representative

CoreStruct Solutions; Al Ruwais; On-site; QAR 31,000 - 42,000; Full time

Benefits offered by this job

Accommodation on board

Meals

Insurance coverage

Career growth opportunities

Job summary

CoreStruct Solutions is seeking a Cruise Line Customer Service Representative to deliver exceptional service to passengers aboard our cruise ships. You will greet guests, assist with check-in, and provide information about onboard activities and amenities.

You will handle inquiries and resolve issues with professionalism and empathy, coordinate with other departments, and assist during emergencies while maintaining accurate records. English fluency is required, additional languages a plus.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Minimum 2 years of customer service experience, preferably in hospitality.
• Excellent verbal and written English; additional languages a plus.
• Friendly, approachable demeanor with strong interpersonal skills.
• Ability to stay calm under pressure and resolve issues professionally.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Greet passengers on boarding and assist with check-in.
• Provide information about onboard services, activities, and excursions.
• Handle inquiries and resolve issues or complaints promptly.
• Coordinate with other departments to ensure guest satisfaction.
• Assist with emergencies and maintain records of interactions.

Skills

Communication skills

Customer service

Interpersonal skills

Calm under pressure

Problem solving

Education

High school diploma

College degree preferred

Job description

As a Cruise Line Customer Service Representative you will be responsible for providing exceptional customer service to passengers aboard our cruise ships Your main duties will include assisting passengers with inquiries providing information about onboard activities and amenities and resolving any issues or concerns that may arise during their journey

To be successful in this role you must have excellent communication skills and a friendly approachable demeanor You should also have previous customer service experience and be able to handle difficult situations with professionalism and empathy

Key Responsibilities

• Greet passengers as they board the cruise ship and assist with check-in process
• Provide information about onboard services activities and excursions
• Handle passenger inquiries and resolve any issues or complaints in a timely manner
• Coordinate with other departments to ensure smooth operations and guest satisfaction
• Assist with emergency situations or medical emergencies as needed
• Maintain accurate records of passenger interactions and feedback

Requirements

• High school diploma or equivalent college degree preferred
• Minimum of 2 years of customer service experience preferably in the hospitality industry
• Excellent verbal and written communication skills in English proficiency in other languages is a plus
• Friendly demeanor with strong interpersonal skills
• Ability to remain calm under pressure and handle difficult situations professionally
• Strong problem-solving skills and attention to detail

Working for our cruise line offers a unique opportunity to work in a dynamic multicultural environment while traveling to different destinations around the world

Benefits

• competitive salary of 900$ per month accommodation on board the ship meals insurance coverage and opportunities for career growth

If you are looking for an exciting job opportunity where you can use your customer service skills while exploring new places then this is the job for you

Please note that while English fluency is preferred we welcome applicants from all nationalities