Cruise Line Customer Service Representative

FlexiRemote Solutions; Lusail; On-site; QAR 67,000 - 80,000; Full time

Job summary

FlexiRemote Solutions in Lusail, Qatar, is seeking a Customer Service Representative to be the frontline contact for guests before, during, and after their cruise experiences.

You will handle inquiries and resolve complaints with a positive attitude in a fast-paced hospitality setting. English fluency and a passion for customer service are essential; hospitality experience is preferred.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in customer service in hospitality or tourism preferred.
• Fluency in English is required; other languages a plus.

Responsibilities

• Serve as the primary point of contact for guests before, during, and after their cruise experience.
• Handle inquiries and resolve complaints in a timely and professional manner.
• Collaborate with team to ensure a smooth guest journey and high satisfaction.

Skills

Excellent communication

Customer service

Problem solving

Job description

We are a leading cruise line company based in Lusail seeking a Customer Service Representative to join our team As the primary point of contact for our guests you will be responsible for providing exceptional customer service before during and after their cruise experience This position requires excellent communication skills and the ability to handle inquiries and resolve complaints in a timely and professional manner A positive attitude strong problem-solving skills and the ability to work in a fast-paced environment are essential Experience in the hospitality or tourism industry is preferred This is an excellent opportunity for individuals who are fluent in English and have a passion for providing exceptional customer service Join our team today and be part of an exciting journey on the high seas

Competitive salary of 1800$ per month offered.

Preference given to Indian candidates but all nationalities are welcome to apply.