Cruise Line Customer Service Representative

PeakFleet; Al Rayyan; On-site; QAR 52,000 - 62,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

PeakFleet seeks a Cruise Line Customer Service Representative to provide exceptional service to cruise line guests, assisting with inquiries, complaints and requests in a timely and professional manner. You will handle reservations, processing payments and ensuring guest satisfaction throughout the cruise experience.

The ideal candidate has excellent communication and interpersonal skills, the ability to stay calm under pressure, and fluency in English.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure.
• Proficient in English; additional languages are a plus.

Responsibilities

• Respond to guest inquiries and resolve complaints in a timely and professional manner.
• Process reservations and payments accurately.
• Maintain guest satisfaction by addressing issues promptly.
• Provide information on itineraries, activities and ship services.
• Coordinate with other departments to ensure smooth operations.
• Assist with embarkation and disembarkation procedures as needed.

Skills

Communication skills

Interpersonal skills

Calm under pressure

English fluency

Customer service experience

Flexibility

Education

High school diploma

Job description

As a Cruise Line Customer Service Representative you will be responsible for providing exceptional customer service to cruise line guests Your primary role will be to assist guests with inquiries complaints and requests in a timely and professional manner You will also be responsible for handling reservations processing payments and ensuring guest satisfaction throughout their cruise experience To excel in this role you must have excellent communication and interpersonal skills You should be able to handle difficult situations with diplomacy and maintain a positive attitude at all times Previous customer service experience is preferred but not required

Key Responsibilities

• - Respond to guest inquiries and resolve complaints in a timely and professional manner
• - Process reservations and payments accurately
• - Maintain a high level of guest satisfaction by addressing any issues or concerns promptly
• - Provide information on cruise itineraries onboard activities and other relevant information to guests
• - Coordinate with other departments to ensure smooth operations and guest satisfaction
• - Handle any emergency situations according to company policies and procedures
• - Assist with embarkation and disembarkation procedures as needed

Requirements

• - High school diploma or equivalent
• - Previous customer service experience preferred
• - Excellent communication and interpersonal skills
• - Ability to remain calm under pressure
• - Proficient in English additional language skills are an asset
• - Must be able to work flexible hours including evenings weekends and holidays

Salary $1400 per month negotiable based on experience

City Al-Rayyan

Relocation assistance may be provided for qualified candidates

We welcome applicants from all backgrounds who are passionate about providing exceptional customer service

Note This position is open to non-native English speakers who are fluent in English Applicants from African countries or foreign nationals living in Qatar