Cruise Line Customer Service Representative

RapidFix Services; Doha; On-site; QAR 59,000 - 71,000; Full time

Job summary

RapidFix Services in Doha seeks a friendly Customer Service Representative for our cruise line. You will greet guests, assist with check-in, and ensure a memorable voyage by delivering outstanding service.

Requirements include a high school diploma (or equivalent), hospitality experience preferred, excellent English, and flexibility to work evenings, weekends, and holidays. Multilingual skills are a plus; all nationalities welcome.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or travel industry experience preferred.
• Excellent English communication; additional languages a plus.
• Flexible hours including evenings, weekends and holidays.

Responsibilities

• Greet guests upon embarkation and assist with check-in process.
• Answer questions or concerns about the ship itinerary or services offered.
• Handle guest complaints professionally and resolve issues to ensure satisfaction.
• Provide information on onboard activities dining options and shore excursions.
• Coordinate special requests for guests with disabilities or dietary restrictions.
• Assist with onboard sales of merchandise beverage packages and other services.
• Maintain accurate records of guest interactions and feedback.

Skills

Customer service

Communication

Multilingual advantage

Hospitality

Education

High school diploma

Job description

Our cruise line company is seeking a friendly customer-oriented individual to join our team as a Customer Service Representative This position will be based in Doha and offers a salary of 1600$ As a representative for our company you will have the opportunity to interact with guests from all over the world and provide exceptional service to ensure their satisfaction and enjoyment during their cruise experience

Responsibilities

• Greet guests upon embarkation and assist with check-in process
• Answer any questions or concerns guests may have about the ship itinerary or services offered
• Handle guest complaints or issues in a professional and timely manner ensuring resolution and guest satisfaction
• Provide information on onboard activities dining options and shore excursions
• Coordinate special requests or accommodations for guests with disabilities or dietary restrictions
• Assist with onboard sales of merchandise beverage packages and other services offered by the cruise line
• Maintain accurate records of guest interactions and feedback for review by management

Requirements

• High school diploma or equivalent college degree preferred
• Previous customer service experience in hospitality tourism or related field preferred
• Excellent communication skills in English knowledge of additional languages is a plus
• Friendly and approachable demeanor with strong problem-solving abilities
• Ability to work flexible hours including evenings weekends and holidays as needed

We welcome individuals of all nationalities No English proficiency is required as long as you possess excellent customer service skills This is a great opportunity for those who are looking to gain experience in the hospitality industry while working on a luxurious cruise ship

If you are passionate about delivering exceptional customer service and creating memorable experiences for guests from around the world then we want to hear from you