Cruise Line Customer Service Representative

JobLeader; Al Rayyan; On-site; QAR 37,000 - 45,000; Full time

Job summary

JobLeader in Al Rayyan, Qatar is seeking a Cruise Line Customer Service Representative to deliver exceptional service to passengers. The role requires handling inquiries, resolving complaints, and assisting with bookings. Urdu and Swahili fluency is essential, and English is not a requirement.

This is a full-time, on-site position based in Al-Rayyan. Candidates should thrive in a fast-paced environment and bring strong communication skills to ensure guest satisfaction across diverse

Qualifications

• Excellent communication skills and hospitality mindset.
• Ability to handle bookings, reservations, and inquiries.
• Urdu and Swahili required; English proficiency not required.

Responsibilities

• Answer passenger inquiries and provide information about itineraries.
• Resolve complaints and assist with bookings and reservations.
• Maintain courteous and professional service on board or at guest services.

Skills

Multilingual communication

Customer service

Job description

Cruise Line Customer Service Representative

As a Cruise Line Customer Service Representative, you will be responsible for providing exceptional customer service to passengers on board our cruise ships. This includes answering inquiries, resolving complaints, and assisting with bookings and reservations. You must have excellent communication skills and be able to speak multiple languages, including Urdu for Pakistani applicants and Swahili for Kenyan applicants. No English proficiency is required for this role. This is a full-time position based in Al-Rayyan, Qatar with a salary of 1000$.

We welcome candidates from all nationalities who are passionate about delivering exceptional customer service and have the ability to work in a fast-paced and dynamic environment.