Cruise Hospitality Lead – Guest Experience Onboard

ForceShield, Inc.; Al Rayyan; On-site; QAR 48,000 - 58,000; Full time

Job summary

ForceShield, Inc. is seeking a Cruise Hospitality Manager to oversee all onboard hospitality operations, ensuring guests receive exceptional service and memorable experiences.

You will lead dining, housekeeping, guest services and entertainment with a strong emphasis on safety and quality. The ideal candidate has a bachelor's in Hospitality Management, at least five years in a managerial hospitality role, and excellent English.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• Minimum of 5 years experience in a managerial role within hospitality.
• Excellent English communication; additional languages a plus.

Responsibilities

• Oversee dining, housekeeping, guest services and entertainment on board.
• Train and supervise hospitality staff to maintain top service.
• Develop policies to ensure cleanliness, safety and guest satisfaction.
• Monitor inventory and order supplies to ensure smooth operations.
• Collaborate with departments to plan events.
• Handle guest concerns promptly and professionally.
• Maintain records of expenses, revenues and staff schedules.
• Ensure compliance with health, safety and sanitation regulations.

Skills

Leadership

Communication

Organizational skills

Hospitality management

Education

Bachelor's degree in Hospitality Management

Job description

ForceShield, Inc. is seeking a Cruise Hospitality Manager to oversee all onboard hospitality operations, ensuring guests receive exceptional service and memorable experiences.

You will lead dining, housekeeping, guest services and entertainment with a strong emphasis on safety and quality. The ideal candidate has a bachelor's in Hospitality Management, at least five years in a managerial hospitality role, and excellent English.