Guest Experience Lead — Elevate Stays & Service

OUR HABITAS; Doha; On-site; QAR 78,000 - 134,000; Full time

Job summary

OUR HABITAS is seeking a Guest Experience Supervisor to oversee daily guest services, ensuring high standards and expert team leadership. You will handle guest inquiries, resolve issues, and collaborate with housekeeping, maintenance and F&B to deliver exceptional stays.

The role requires 2–3 years in a supervisory guest services capacity, with strong communication and conflict-resolution skills. A high school diploma is required; hospitality degree is preferred, and MS Office proficiency is

Qualifications

• 2–3 years in a guest services supervisory role.
• Experience in hospitality with strong customer focus.
• Familiar with front desk operations and reservations.

Responsibilities

• Oversee daily guest services operations and lead the team.
• Address guest inquiries, complaints, and requests promptly.
• Train, mentor and evaluate staff for service excellence.
• Ensure smooth check-in/check-out, reservations and billing.
• Coordinate with housekeeping, maintenance and F&B.
• Monitor guest satisfaction and implement improvement actions.
• Maintain guest records and recognize VIPs and loyalty guests.
• Assist with staff scheduling and peak-period coverage.
• Ensure safety and cleanliness standards and report hazards.
• Analyze satisfaction metrics and drive corrective actions.

Skills

Leadership

Customer service

Communication

Conflict resolution

Multitasking

Hotel operations

Education

High school diploma

Hospitality degree preferred

Tools

Hotel management software

Microsoft Office

Job description

OUR HABITAS is seeking a Guest Experience Supervisor to oversee daily guest services, ensuring high standards and expert team leadership. You will handle guest inquiries, resolve issues, and collaborate with housekeeping, maintenance and F&B to deliver exceptional stays.

The role requires 2–3 years in a supervisory guest services capacity, with strong communication and conflict-resolution skills. A high school diploma is required; hospitality degree is preferred, and MS Office proficiency is