BD and Growth Operations Specialist

Strategic Aerospace Services WLL; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

BSL is seeking a Growth Operations Specialist to support business development, manage growth CRM data, and oversee bid/proposal activities in Qatar. The role involves coordinating Bid/No Bid sessions, maintaining pipeline accuracy, and producing regular growth reports for senior leadership.

You will engage with customers to identify opportunities, draft proposals, and support tailoring HR Outsourcing, Training and Procurement Outsourcing solutions.

Qualifications

• Bachelor's degree in business administration, marketing, or a related field.
• Experience in business development, sales operations, bid/proposal management or related commercial environment.

Responsibilities

• Own and govern Growth CRM data, pipeline, and forecasting.
• Prepare and coordinate Bid/No Bid and proposal processes.
• Draft business plans, pitches, quotations, and contracts for potential clients.
• Collaborate with pricing and contracts teams to support growth strategies.
• Manage relationships with existing and potential clients to drive revenue growth.

Skills

CRM governance

Bid management

Proposal development

Forecasting

Customer relationships

Market insights

Data analysis

MS Office

Education

Bachelor's degree in business administration, marketing, or related field

Tools

CRM software

Microsoft Office Suite

Job description

The BD& Growth Operations Specialist is responsible for supporting BSL's businessdevelopment activities while ensuring the effective management of Growthoperations, including bid management, CRM governance and business developmentreporting. The role will coordinate the Bid / No Bid and proposal process,maintain accurate and timely CRM and pipeline information, and produce regularand ad-hoc growth reports.

In addition to these operationalresponsibilities, the role will actively support business development byengaging with existing and potential customers, identifying new opportunities,understanding customer requirements and supporting the development ofappropriate BSL solutions across HR Outsourcing, Training and ProcurementOutsourcing. Reporting to the Business Development Manager, the role will workunder their day-to-day direction while supporting the wider Growth strategyestablished by the Head of Growth

Duties and Responsibilities

Reporting,Processes and Tools:

• Own theday-to-day governance and integrity of the Growth CRM, ensuring opportunities,customer contacts, values, stages, activities and relevant backgroundinformation is complete, accurate and up to date.
• Conduct regularCRM reviews with relevant business/division owners and follow up on missing,outdated or inaccurate information. Maintain accurate pipeline information andsupport the Head of Growth and BD Manager with pipeline forecasting andanalysis.
• Maintain accurate and up-to-date records of business activities
• Provide regularupdates and reports on business development activities and achievements.
• Assisting withdrafting business plans, sales pitches, quotations, presentations, contracts topotential clients and other relevant documents.
• Collaborate withthe pricing and contracts teams to implement growth strategies and businessdevelopment / sales plans.
• Build andmaintain strong relationships with existing and potential clients to driverevenue growth to support the HR outsourcing, trainingand procurement outsourcing in Qatar and potentially other locations.

Bid Identification and Proposal Development:

• Review new tenders, RFPs and RFQs and prepare an initialopportunity assessment covering scope, requirements, timelines, commercialconsiderations and key risks.
• Prepare the necessary Bid / No Bid documentation and coordinateand facilitate Bid / No Bid sessions with the BD Manager and Head of Growth,relevant business leads and SLT.
• Following a Bid decision, coordinate with the relevant BSLfunctions to develop and populate the proposal package in accordance withcustomer requirements.
• Maintain the bid plan and compliance requirements and coordinateall required supporting documentation, including certificates, commercialinputs, bid bonds and other submission requirements.
• Ensure proposals are complete, compliant and submitted withinthe required customer deadline.
• Maintain appropriate bidrecords, submission documentation and lessons learned.

Risk Assessment and Compliance:

• Identify and coordinate the assessment of key risks arisingduring the bid process, escalating material risks to the Business DevelopmentManager and relevant functional leads.
• Uphold compliance with all requirements and guidelines outlinedin the Request for Proposal (RFP).

ResourceManagement:

• Coordinatebid activities, inputs and timelines across relevant functions to ensurecomplete, high-quality proposals are submitted within required deadlines.

MarketInsights and Business Development:

• Stayabreast of market trends and competitor activities to inform bid strategy andposition the company effectively.
• Conductmarket, customer and competitor research to identify potential opportunitiesand provide insights to support business development decisions.
• Monitorrelevant market developments, customer activity and industry trends and providefindings to the Head of Growth and BD Manager.
• Supportthe identification and development of new business opportunities across BSL'sHR Outsourcing, Training and Procurement Outsourcing services.
• Participatein customer meetings, networking activities, exhibitions and relevant externalevents, as instructed by the line manager, to develop relationships andidentify potential opportunities.
• Manageselected customer relationships and opportunities under the direction of theHead of Growth and/or Business Development Manager.
• Whenassigned, engage with customers to understand requirements and coordinateinternally with relevant BSL functions to support the development of tailoredsolutions.
• Conductappropriate follow-up with customers and partners to progress assigned leadsand opportunities.

Communicationand Event Management:

Ensure regular updates tointernal stakeholders and monitor progress, outcomes, and manage anyadjustments needed during the bid process.

• SupportBSL exhibitions, conferences and external events from a business developmentperspective, focusing on customer engagement, lead generation and appropriatefollow-up.

Key Accountabilities

• Bid Management: Effective coordination of Bid / No Bid and proposalactivities, including quality, compliance and on-time submission.
• CRM& Data Quality: Accuracy,completeness and timeliness of customer, opportunity and pipeline informationwithin CRM.
• Reporting: Accuracy, quality and timeliness of regular and ad-hocGrowth reports.
• Opportunity Generation: Contribution to theidentification and development of qualified business opportunities.
• Customer Engagement: Effective participation in customer engagement andprogression of assigned relationships and opportunities.
• Process Improvement: Continuousimprovement of Growth processes, templates, CRM discipline and bid-managementpractices.

Requirements

• Bachelor's degree in business administration, marketing, or a related field.
• Experience in business development, sales operations, bid/proposal management or a related commercial environment, preferably within B2B or professional services.
• Experience in reviewing RFP/RFQ/tender documentation and coordinating proposal submissions would be advantageous.
• Strong CRM, pipeline management and reporting capability.
• Commercial awareness and confidence to engage with customers and external stakeholders.
• Strong communication, presentation and negotiation skills.
• Excellent analytical skills, ability to interpret data and problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to thrive in a fast-paced and target-driven environment.
• Good organizational and time management skills.
• Ability to effectively communicate complex information to stakeholders at all levels of the organization.
• Knowledge of industry best practices and market dynamics including customer trends.
• Flexibility to adapt to changing priorities, work on multiple projects simultaneously, self starter and proactive.
• Deep understanding of market dynamics and consumer behavior.

The specific competencies for this role are:Influence and Persuasion and Good Enough 80/20 Rule.