BD and Growth Operations Specialist

BSL; Doha; On-site; QAR 120,000 - 240,000; Full time

Job summary

BSL, in collaboration with BAE Systems Strategic Aerospace Services WLL, seeks a Growth Operations Specialist to support business development and growth governance across HR Outsourcing, Training, and Procurement Outsourcing in Qatar. You will coordinate bid/proposal processes, maintain CRM data, and deliver regular growth reports to guide strategy.

The role reports to the Head of Growth and works with the BD Manager to drive pipeline quality, engage with clients, identify opportunities, and

Qualifications

• Bachelor's degree in business administration, marketing, or a related field.
• Experience in business development, sales operations, bid/proposal management or a related commercial environment.
• Experience in reviewing RFP/RFQ/tender documentation and coordinating proposal submissions would be advantageous.
• Strong CRM, pipeline management and reporting capability.
• Commercial awareness and confidence to engage with customers and external stakeholders.
• Strong communication, presentation and negotiation skills.
• Excellent analytical skills and ability to interpret data.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to thrive in a fast-paced, target-driven environment.
• Good organizational and time management skills.
• Ability to communicate complex information to stakeholders at all levels.
• Knowledge of industry best practices and market dynamics including customer trends.
• Flexibility to adapt to changing priorities and handle multiple projects.

Responsibilities

• Own governance and integrity of Growth CRM including opportunities, contacts, values and stages.
• Conduct regular CRM reviews and maintain pipeline information and forecasting.
• Maintain records of business activities and provide regular growth reports.
• Draft business plans, sales pitches, quotations, presentations, contracts for potential clients.
• Collaborate with pricing and contracts teams to implement growth strategies.
• Build relationships with clients to drive revenue growth across HR Outsourcing, Training and Procurement Outsourcing in Qatar.
• Coordinate bid activities and ensure timely, compliant submissions.

Skills

CRM governance

Bid/proposal management

Sales operations

Communication skills

Negotiation skills

Analytical skills

Independent working

Team collaboration

Education

Bachelor's degree in business administration or marketing

Tools

Microsoft Office

CRM software

Job description

BAE Systems Strategic Aerospace Services WLL | Full time

The BD& Growth Operations Specialist is responsible for supporting BSL's businessdevelopment activities while ensuring the effective management of Growthoperations, including bid management, CRM governance and business developmentreporting. The role will coordinate the Bid / No Bid and proposal process,maintain accurate and timely CRM and pipeline information, and produce regularand ad-hoc growth reports.

In addition to these operationalresponsibilities, the role will actively support business development byengaging with existing and potential customers, identifying new opportunities,understanding customer requirements and supporting the development ofappropriate BSL solutions across HR Outsourcing, Training and ProcurementOutsourcing. Reporting to the Business Development Manager, the role will workunder their day-to-day direction while supporting the wider Growth strategyestablished by the Head of Growth

Duties and Responsibilities

Reporting,Processes and Tools:

• Own theday-to-day governance and integrity of the Growth CRM, ensuring opportunities,customer contacts, values, stages, activities and relevant backgroundinformation is complete, accurate and up to date.
• Conduct regularCRM reviews with relevant business/division owners and follow up on missing,outdated or inaccurate information. Maintain accurate pipeline information andsupport the Head of Growth and BD Manager with pipeline forecasting andanalysis.
• Maintainaccurate and up-to-date records of business activities
• Provide regularupdates and reports on business development activities and achievements.
• Assisting withdrafting business plans, sales pitches, quotations, presentations, contracts topotential clients and other relevant documents.
• Collaborate withthe pricing and contracts teams to implement growth strategies and businessdevelopment / sales plans.
• Build andmaintain strong relationships with existing and potential clients to driverevenue growth to support the HR outsourcing, trainingand procurement outsourcing in Qatar and potentially other locations.

Bid Identification and Proposal Development:

• Review new tenders, RFPs and RFQs and prepare an initialopportunity assessment covering scope, requirements, timelines, commercialconsiderations and key risks.
• Prepare the necessary Bid / No Bid documentation and coordinateand facilitate Bid / No Bid sessions with the BD Manager and Head of Growth,relevant business leads and SLT.
• Following a Bid decision, coordinate with the relevant BSLfunctions to develop and populate the proposal package in accordance with customer requirements.
• Maintain the bid plan and compliance requirements and coordinateall required supporting documentation, including certificates, commercialinputs, bid bonds and other submission requirements.
• Ensure proposals are complete, compliant and submitted withinthe required customer deadline.
• Maintain appropriate bidrecords, submission documentation and lessons learned.

Risk Assessment and Compliance:

• Identify and coordinate the assessment of key risks arisingduring the bid process, escalating material risks to the Business DevelopmentManager and relevant functional leads.
• Uphold compliance with all requirements and guidelines outlinedin the Request for Proposal (RFP).

ResourceManagement :

• Coordinatebid activities, inputs and timelines across relevant functions to ensurecomplete, high-quality proposals are submitted within required deadlines.

MarketInsights and Business Development:

• Stayabreast of market trends and competitor activities to inform bid strategy andposition the company effectively.
• Conductmarket, customer and competitor research to identify potential opportunitiesand provide insights to support business development decisions.
• Monitorrelevant market developments, customer activity and industry trends and providefindings to the Head of Growth and BD Manager.
• Supportthe identification and development of new business opportunities across BSL'sHR Outsourcing, Training and Procurement Outsourcing services.
• Participatein customer meetings, networking activities, exhibitions and relevant externalevents, as instructed by the line manager, to develop relationships andidentify potential opportunities.
• Manageselected customer relationships and opportunities under the direction of theHead of Growth and/or Business Development Manager.
• Whenassigned, engage with customers to understand requirements and coordinateinternally with relevant BSL functions to support the development of tailoredsolutions.
• Conductappropriate follow-up with customers and partners to progress assigned leadsand opportunities.

Communicationand Event Management:

• Ensure regular updates tointernal stakeholders and monitor progress, outcomes, and manage anyadjustments needed during the bid process.

• SupportBSL exhibitions, conferences and external events from a business developmentperspective, focusing on customer engagement, lead generation and appropriatefollow-up .
  

Key Accountabilities

• Bid Management: Effective coordination of Bid / No Bid and proposalactivities, including quality, compliance and on-time submission.
• CRM& Data Quality: Accuracy,completeness and timeliness of customer, opportunity and pipeline informationwithin CRM.
• Reporting: Accuracy, quality and timeliness of regular and ad-hocGrowth reports.
• OpportunityGeneration: Contribution to theidentification and development of qualified business opportunities .
• Customer Engagement: Effective participation in customer engagement andprogression of assigned relationships and opportunities.

• Process Improvement: Continuousimprovement of Growth processes, templates, CRM discipline and bid-managementpractices.

Requirements

• Bachelor'sdegree in business administration, marketing, or a related field.
  
• Experiencein business development, sales operations, bid/proposal management or arelated commercial environment, preferably within B2B or professionalservices.
  
• Experiencein reviewing RFP/RFQ/tender documentation and coordinating proposalsubmissions would be advantageous.
  
• Strong CRM,pipeline management and reporting capability.
  
• Commercialawareness and confidence to engage with customers and externalstakeholders.
  
• Strongcommunication, presentation and negotiation skills.
  
• Excellentanalytical skills, ability to interpret data and problem-solving abilities.
  
• Ability towork independently and as part of a team.
  
• Proficiencyin Microsoft Office Suite and CRM software.
  
• Ability tothrive in a fast-paced and target-driven environment.
  
• Goodorganizational and time management skills.
  
• Ability toeffectively communicate complex information to stakeholders at all levelsof the organization.
  
• Knowledgeof industry best practices and market dynamics including customer trends.
  
• Flexibilityto adapt to changing priorities, work on multiple projects simultaneously,self starter and proactive.
  
• Deepunderstanding of market dynamics and consumer behavior.
  

The specific competencies for this role are:Influence and Persuasion and Good Enough 80/20 Rule.