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ERC Logistic Controller
Job summary
A logistics company in Portugal is seeking an ERC Logistic Controller to oversee the inbound and outbound support processes for the Repair Center. Candidates should possess foundational education, proficiency in Microsoft Office, and an intermediate level of English. Responsibilities include managing repair data, communicating with clients, and preparing monthly reports. This role plays a critical part in enhancing logistics quality and efficiency.
Qualifications
- General foundational education or vocational training in related fields.
- High proficiency in Windows and Microsoft Office.
- Intermediate English level necessary.
Responsibilities
- Monitor key repair data and manage repair RMAs.
- Provide reports on demand forecasts and production plans.
- Communicate shipment status and backlog feedback to clients.
Skills
Education
ERC Logistic Controller | Department: Service - Repair Centre | Location: Portugal/Torres Vedras | Reporting To: European Repair Centre Manager - Portugal
Responsible for the inbound and outbound support processes and data management for the Repair Center in Torres Vedras. This role will also work closely with various country-specific service organizations to ensure full transparency in spare parts repair processes and service quality, following the OTIF order guide.
- Customer support service and monitoring of key repair data for each client, management of repair RMAs, and control of delivery deadlines.
- Provision of reports to highlight demand forecasts, delays, and the production plan.
- Communication with internal and external clients regarding shipment status and providing regular feedback on their backlog.
- Providing preliminary repair estimates when necessary.
- Reviewing and applying invoicing in accordance with the rules and agreements established by the client.
- Working closely with the logistics department on goods receipt and return processes for clients.
- Collaborating on the new Analysis and Implementation Project to improve the quality of logistics and control processes.
- Implementing professional quality measures based on the activities of the Madrid Repair Center and other external repair centers, working closely with the logistics team to introduce supply chain systems.
- Maintaining, correcting, and improving all data in the JDE system.
- Periodic inventory control of items 10031 and 10036, and support for the annual physical inventory.
- Preparation of monthly repair reports for clients, warranties, and Glory Japan.
- Assisting in KPI analysis within a continuous improvement framework.
- Education Level: General foundational education (ESO, vocational training, intermediate or advanced modules in administration, IT systems, or related fields)
- Windows and Microsoft Office proficiency with high proficiency
- English — Intermediate level, both spoken and written
- Experience: Experience in demand control, planning, and procurement
- Logistics experience in goods reception, warehousing management
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.