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Business Operations Specialist
Job summary
A digital healthcare platform in Lisbon is looking for a Business Operations Specialist to lead project implementation and ensure operational efficiency. The ideal candidate should be fluent in Portuguese and English, have experience in project management, and possess strong analytical skills. This role requires excellent problem-solving abilities and a structured approach to operational challenges.
Qualifications
- Fluency in Portuguese and English.
- Experience in project management and/or operations management.
- Ability to create dashboards and reporting tools.
Responsibilities
- Lead the implementation and onboarding of new projects.
- Manage operational aspects of ongoing projects.
- Provide reactive support for operational issues.
Skills
Learn about knok
At knok, we dare to lead and humanise the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it, and you can recognise it in every person who embraces this mission.
Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting-edge Patient Journey Engine.
With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries. Our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life.
Are you ready to join us in revolutionising healthcare and making a tangible impact on people's lives?
We are looking for a Business Operations Specialist to join our Business Operations team. This role involves managing and coordinating the operational implementation of new projects, ensuring successful onboarding and go-live.
The ideal candidate will combine strong organisational skills with the ability to respond effectively to day-to-day operational challenges, while maintaining a structured and empathetic approach.
As an Business Operations Specialist, you will:
- Lead the implementation, onboarding and go-live of new projects
- Manage and oversee operational aspects of ongoing projects
- Create and maintain dashboards and reporting tools to monitor daily activity and performance
- Provide reactive support by addressing operational issues promptly and effectively
- Collaborate with cross-functional stakeholders, ensuring alignment and smooth communication
- Drive structured processes to support operational efficiency and customer success
- Based in the Lisbon region (mandatory);
- Fluency in Portuguese and English (mandatory);
- Availability for travel (mandatory);
- Proven experience in project management and/or operations management;
- Strong analytical skills with experience in reporting and dashboard analysis;
- Excellent organisational, problem-solving and communication abilities;
- Empathy, adaptability and resilience in handling operational challenges;
- Interest in contributing to impactful projects in the services sector.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.