French-Speaking Junior Customer Support Representative

Cross Border Talents; Porto; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

An international support company is seeking a Customer Support Representative in Porto. This role requires fluency in French and involves responding to inquiries via phone, email, or chat. Candidates must be able to work on-site and hold EU citizenship or a valid residence permit. The company offers meal allowances and relocation support for candidates coming from outside Portugal.

Serviços

Meal Allowance: €7.63 net per working day

Relocation support with shared apartment option

Qualificações

• Fluency in French (B2 or above); English for internal communication.
• Ability to work on-site in Porto.
• EU citizenship or valid Portugal residence permit.

Responsabilidades

• Respond to customer inquiries in French via phone, email, and/or chat.
• Assist customers with product or service-related questions.
• Escalate complex issues to the appropriate internal teams.

Conhecimentos

Fluency in French (B2 or above)

Excellent communication skills

Problem-solving skills

Interpersonal skills

Descrição da oferta de emprego

About the Role

Are you a French speaker with a passion for helping people? Join our international team in Porto as a Customer Support Representative. In this on-site role, you will assist users by providing friendly and efficient support via phone, email, or chat, ensuring a high-quality customer experience.

Key Responsibilities

• Respond to customer inquiries in French via phone, email, and/or chat
• Assist customers with product or service-related questions, issues, and complaints
• Deliver accurate, valid, and complete information using the right methods and tools
• Escalate complex issues to the appropriate internal teams
• Follow communication procedures, guidelines, and policies

Requirements

• Fluency in French (B2 or above); English for internal communication
• Excellent communication and problem-solving skills
• Ability to work on-site in Porto
• EU citizenship or valid Portugal residence permit
• A positive attitude, patience, and strong interpersonal skills

What We Offer

Meal Allowance: €7.63 net per working day

Transport Allowance: Not provided

Relocation Support:

• For candidates relocating from outside Portugal:
• Room in a shared apartment for up to 12 months at a cost of €280/month (includes all utilities, deducted directly from the payslip)
• Reimbursement of airfare: Up to €400 (Economy class) after 6 months of employment
• For candidates already in Portugal:
• Relocation support provided only if currently living in competitor-provided accommodation