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German Customer Support Specialist in Lisbon
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German Customer Support Specialist in Lisbon
Job summary
A dynamic customer service organization in Cascais, Portugal is seeking a Customer Support Specialist. You will engage with customers via phone, email, and chat, providing solutions and ensuring a positive experience. Ideal candidates are fluent in German and English, with strong communication skills. This role offers competitive compensation, performance bonuses, and various perks in a supportive office environment.
Benefits
Qualifications
- Proven experience in customer support or related field.
- Detail-oriented and proactive mindset.
- EU citizenship or valid Portuguese residency card required.
Responsibilities
- Serve as the first point of contact for customers via various communication channels.
- Resolve customer inquiries and provide clear information.
- Maintain accurate interaction logs and escalate issues as needed.
Skills
Join a lively, people-focused team where empathy, professionalism, and top-tier service guide every conversation. If you’re proactive, detail-driven, and truly enjoy helping others, this role could be a great match for you.
Role Overview:
As a Customer Support Specialist, you’ll be the first point of contact for customers, handling requests by phone, email, and live chat. Your mission is to provide clear information, solve problems efficiently, and ensure every customer has a smooth, positive experience.
Key Responsibilities:
- Communicate with customers in a friendly, professional way via phone, email, and chat
- Handle a wide range of inquiries, from service questions and account support to basic troubleshooting
- Guide customers through solutions, address concerns, and ensure they feel heard and supported
- Record cases accurately and keep detailed, up-to-date interaction logs
- Escalate complex or sensitive issues according to established procedures
- Collaborate with internal teams to deliver quick, accurate resolutions
- Consistently meet quality targets and response-time expectations
- Keep current on product updates, company policies, and support best practices to maintain excellent service
Requirements:
- Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
- Eligibility: EU citizenship or valid Portuguese residency card
- Skills: Strong analytical, creative, and communication abilities
- Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field
Why Join Us:
- Attractive Salary: Competitive compensation that values your skills
- Performance Bonus: Recognizing your achievements
- Meal Allowance: Covering your daily meals
- Transportation Support: Assisting with commuting costs
- Health & Life Insurance: Comprehensive protection for your well-being
- Relocation Package: Assistance to make your move smooth and stress-free
- Onsite Work: Engage and grow in a collaborative office environment
Ready to take the next step?Apply today and be part of a team that values innovation and excellence!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.