Jobs in Portugal
Join our Portugal Team: Customer Service Role for Dutch Speakers
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Join our Portugal Team: Customer Service Role for Dutch Speakers
Job summary
A global tech platform is seeking a Customer Service representative fluent in Dutch to join their Lisbon team or work remotely in Portugal. In this full-time role, you'll help maintain high-quality online content while assisting users with queries. The position offers comprehensive training, performance bonuses, and private health insurance, among other benefits.
Benefits
Qualifications
- Fluent Dutch and English at B2 level or higher.
- Strong attention to detail and analytical mindset.
- Resilient and comfortable reviewing sensitive or challenging content.
Responsibilities
- Review, classify, and moderate online content to ensure it meets community guidelines.
- Respond to user queries regarding platform usage, policies, and account-related issues.
- Provide accurate and timely support via chat, email, or phone.
Skills
Location: Lisbon (Remote work is possible, but only for candidates residing in Portugal)
Language Requirements: Fluent Dutch + English (B2+)
Contract Type: Full-time, 12-month renewable (option for permanent contract)
Relocation Support: Available for international candidates
Looking to grow your international career in customer experience and digital content moderation?
Join a global team based in Lisbon and work with one of the world's most innovative tech platforms. In this role, you'll combine empathy, accuracy, and critical thinking to help maintain high-quality online content and assist users with their inquiries.
- Review, classify, and moderate online content to ensure it meets community guidelines
- Respond to user queries regarding platform usage, policies, and account‑related issues
- Provide accurate and timely support via chat, email, or phone
- Identify and elevate potential risks, sensitive cases, or policy violations
- Ensure a safe and respectful online environment by enforcing platform rules
- Collaborate with internal teams to share user insights and improve support procedures
- Fluent Dutch and English at B2 level or higher
- Strong attention to detail and analytical mindset
- Resilient and comfortable reviewing sensitive or challenging content
- Empathetic communicator with a solution‑oriented approach
- Previous experience in customer support or moderation is a plus, not mandatory
- Must have EU citizenship or valid work permit for Portugal
- Full training program (2 to 4 weeks depending on the project)
- 12‑month renewable contract; permanent after 2 years
- Monthly performance bonus (up to EUR 300 or EUR 900 quarterly)
- Meal allowance paid via card (tax‑free)
- Private health and dental insurance from day one
- 22 vacation days per year plus Portuguese public holidays
- Christmas and holiday bonuses paid monthly
Ready to make a real impact in digital safety and customer experience? Apply today and join us in Lisbon!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.