Student Operations Support | 42 Lisboa

Shaken not Stirred; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading coding school in Lisbon is seeking a Student Operations Support professional to ensure a positive student experience. This role involves direct engagement with students, operational support, and data analysis to enhance services. Ideal candidates will have an education background in relevant fields, strong analytical and communication skills, and proficiency in English and Portuguese. This full-time position offers a dynamic campus environment and a comprehensive benefits package.

Serviços

Health Insurance co-funded by the organization

6 additional days off

Learning and development opportunities

Qualificações

• Strong commitment to managing resources and processes efficiently.
• Experience in community and event management is a plus.
• Proficient in both written and spoken English and Portuguese.

Responsabilidades

• Serve as a key contact for student questions and inquiries.
• Conduct individual introductory sessions with new students.
• Maintain regular check-ins with students to support their progress.
• Oversee and coordinate the Piscine selection bootcamps.
• Organize and assist with community events and student-led initiatives.
• Manage student records and documentation.
• Facilitate communication and implement tools for operational efficiency.

Conhecimentos

Operational Efficiency Mindset

Analytical Mindset

Communication

Team Player

Digital Literacy

Language Skills

Formação académica

Degree in Organizational Psychology, Operations Management, Education or related field

Ferramentas

Excel

Power BI

Descrição da oferta de emprego

ABOUT US:

42 is one of the best coding schools in the world, with more than 54 campuses in over 31 countries. It is an inclusive school, open to anyone regardless of academic background or professional experience: anyone aged 17 or over is welcome to apply. The only requirement is to either have completed mandatory schooling in Portugal or be at least 18 years old. The school uses a disruptive learning approach based on a peer‑to‑peer, project‑based learning method. There are no teachers or schedules, no tuition, and the whole program is free – sponsored by several individual and corporate benefactors. The entire program takes place physically in the campus, which is open 24 hours, 365 days a year, for students to come in and work whenever they want to.

42 Lisboa was launched in July 2020 by Shaken Not Stirred and has received almost 60,000 applications since then and +1000 students have passed by. A second 42 campus opened in Porto in July 2022 with +600 students started. Learn more about 42 Lisboa here and 42 Porto here.

ABOUT THE ROLE:

The Student Operations Support role is central to creating a smooth, supportive, and engaging experience for students at 42 Portugal. Serving as a main point of guidance, this person will interact directly with students throughout their time at the school and play a hands‑on role in the campus environment, while also optimizing operational processes across both the Lisboa and Porto campuses. This position combines student engagement with data‑driven analysis to enhance student services, support strategic growth, and ensure operational excellence.

• Student Guidance and Interaction: Provide consistent guidance and serve as a key contact for student questions and inquiries throughout their journey at 42, ensuring a positive and well‑informed experience.
• Student Onboarding and Learning Agreements: Conduct individual introductory sessions and establish learning agreements with newly admitted students, ensuring they have a strong foundation and understanding of the program’s expectations.
• Ongoing Student Progress Support: Maintain regular check‑ins with students to track their progress and provide support as needed, in close coordination with the Student Affairs Manager, to foster engagement and retention.
• Piscine Management: Oversee and coordinate the Piscine selection bootcamps, including managing events, activities, and dynamics that foster community and engagement among participants.
• Student Records and Documentation: Maintain organized, compliant records of student information, including personal and academic data, insurance, and enrollment documentation. Manage student IDs, relevant documentation, and keep databases like T360 up‑to‑date.
• Operations Team Support: Provide critical support to the operations team by managing student meetings and follow‑ups, streamlining processes, and coordinating resources. Facilitate effective communication and implement tools to enhance operational efficiency.
• Campus and Event Support: Organize and assist with curriculum and community events, including standard programs (ID Check, Kick‑off, Exams), community gatherings, hackathons, workshops, and student‑led initiatives. Support student clubs, associations, and additional events that enrich the campus experience.
• Data Management and Analysis: Conduct surveys and manage data collection processes to assess trends in admissions, student progress, performance, and engagement. Use these insights to recommend operational improvements that support retention, continuous learning, and overall campus efficiency.

WHAT YOU BRING:

• Operational Efficiency Mindset: Demonstrates a strong commitment to managing resources and processes efficiently to ensure that educational and day‑to‑day activities are delivered effectively, in alignment with 42’s mission.
• Educational Background: Holds a degree or experience in Organizational Psychology, Operations Management, Education or a related field (preferred).
• Analytical Mindset: Exhibits strong analytical skills with the ability to translate data into actionable insights that support informed decision‑making.
• Communication: Effective communicator with the ability to collaborate across functions and work well within a team.
• Team Player: Displays a collaborative spirit and adaptability in an informal and dynamic work environment, with frequent interaction with students and team members.
• Alignment with 42 Values and Mission: Demonstrates complete alignment with the mission and core values of 42.
• Community and Event Management Experience is a plus.
• Digital Literacy: Experience with digital management tools (desirable).
• Data Skills: Possesses knowledge in data analysis tools and software, with expertise in Excel; familiarity with Power BI is a plus.
• Language Skills: Proficient in both written and spoken English and Portuguese.

WHAT WE OFFER:

• A full‑time position, carried out in‑loco in a cool & dynamic School Campus at 42 Lisboa;
• A collaborative team where we all feel the need to contribute with our best to make growth this project;
• A compensation & benefits package that meets the responsibility required for the role, aligned with the candidate’s experience;
• Time off: 6 additional days off on top of the mandatory leave;
• Health Insurance co‑funded by the organization;
• Learning and development opportunities to help you grow.

REPORTING TO 42 Portugal COO