Endpoint & Workplace Services Team Leader

Dellent; Viseu; Híbrido; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onboarding program

Career development opportunities

Exclusive partner discounts

Resumo da oferta

Sysmatch is seeking an Endpoint & Workplace Services Team Leader – Hybrid based in Lisbon. You will lead the EUC and UCC teams, manage workload, performance, on-call coverage, and career development.

You’ll act as the escalation point for complex issues, define endpoint architecture (Intune, Autopilot, SCCM), and drive security and DEX initiatives. Strong leadership and English skills are essential for collaboration with international teams.

Qualificações

• 7+ years of experience in endpoint engineering, architecture, and support, including leadership experience.
• Strong expertise in Microsoft Intune, Windows Autopilot, SCCM, and endpoint management.

Responsabilidades

• Act as the final technical escalation point for endpoints and collaboration platforms.
• Define and govern endpoint architecture and lifecycle management.
• Drive endpoint security and compliance with Microsoft Defender andBitLocker.
• Lead Digital Employee Experience (DEX) and automation initiatives (PowerShell, Terraform).
• Oversee CMDB accuracy, reporting, and governance.
• Collaborate with internal and international teams to ensure SLA compliance.
• Support recruitment, onboarding, mentoring within EUC.

Conhecimentos

Leadership

Stakeholder management

English proficiency

Team coordination

Ferramentas

Microsoft Intune

Windows Autopilot

SCCM

M365 Endpoint Management

Defender for Endpoint

Nexthink

PowerShell

Terraform

Descrição da oferta de emprego

Endpoint & Workplace Services Team Leader – Hybrid (Lisbon) M/F

Who we are: With over 25 years of experience, Sysmatch is a well-established name in IT Consultancy and Outsourcing, involved in both national and international projects that promote excellence in technology and services.

Our secret? A team that blends talent, creativity, and experience to deliver robust, scalable, and tailored solutions. We're not just tech experts — we're partners who support our clients' transformation, anticipate trends, and drive their evolution.

Flexibility, innovation, and a forward-thinking mindset are part of our DNA. We're hiring: Endpoint & Workplace Services Team Leader – Hybrid - (Lisbon 3x) M/F Responsibilities: - Lead and develop the End User Computing (EUC) and Unified Communications & Collaboration (UCC) teams, managing workload distribution, team performance, on-call coverage, and career development.

Responsibilities

• Act as the final technical escalation point for complex issues related to endpoints, collaboration platforms, security, and application deployment.
• Define and govern endpoint architecture, including Microsoft Intune, Windows Autopilot, SCCM, application packaging, patch management, security baselines, and the Windows lifecycle.
• Drive endpoint security and compliance through Microsoft Defender for Endpoint, BitLocker, AppLocker, Conditional Access, and governance frameworks.
• Lead Digital Employee Experience (DEX) and automation initiatives using tools such as Nexthink, PowerShell, Terraform, and Infrastructure as Code (IaC) practices.
• Oversee Configuration Management Database (CMDB) accuracy, reporting, vendor management, and operational governance.
• Collaborate with internal teams, customers, and international teams to ensure service consistency, continuous improvement, and SLA compliance.
• Support recruitment, onboarding, mentoring, and knowledge-sharing activities within the EUC function.
• Mandatory Requirements:- 7+ years of experience in endpoint engineering, architecture, and support, including at least 2 years in a leadership role.
• Strong expertise in Microsoft Intune, Windows Autopilot, SCCM, Microsoft 365 endpoint management, and endpoint security technologies.
• Hands‑on experience with application packaging (MSI, MSIX, IntuneWin), patch management, Windows Update for Business, and deployment automation.
• Advanced knowledge of Microsoft Defender for Endpoint, BitLocker, AppLocker, and endpoint hardening best practices.
• Experience with Nexthink (or a similar DEX platform), ServiceNow, and automation frameworks such as PowerShell or Terraform.
• Excellent stakeholder management, governance, reporting, and communication skills, with English proficiency at B2 level or higher.
• Proven experience leading technical teams in‑ Managed Services or IT operations environments.
• Nice to Have:- Experience working in Managed Service Provider (MSP) environments, telecommunications, or financial services.
• Knowledge of RoboPack or similar application packaging solutions.
• Microsoft, CompTIA, or endpoint management/security‑related certifications.
• Familiarity with Microsoft Copilot, AI‑driven endpoint management, and regulatory frameworks such as DORA, FCA or PRA.
• What we offer:- A personalized onboarding experience that welcomes and supports you throughout your journey.
• Regular and constructive feedback to boost your growth and development.
• A dynamic project with a prestigious client.
• A competitive salary package, aligned with your experience and skills.
• Career development opportunities through ambitious and innovative tech projects.
• A collaborative culture that values creativity and individual progress.
• Access to exclusive discounts in a wide network of partners, including health, wellness, travel, culture, gastronomy, leisure and much more.
• Team‑building events and initiatives that create memorable shared experiences.
• Salary Range: ******e - ******€ Gross Annual + Benefits