Workplace Consultant

wBrain; Lisboa; Híbrido; EUR 22 000 - 32 000; Tempo integral

Resumo da oferta

wBrain is seeking a Workplace Consultant in Lisbon to support an international nearshore project. You will deliver end-user IT support across modern Microsoft environments, focusing on service quality and rapid issue resolution.

The role involves onboarding/offboarding, AD and 365 administration, and developing expertise in Intune while collaborating with a senior team. A hybrid work setup in Lisbon, Portugal is offered.

Qualificações

• At least 2 years of IT support experience (L1/L2) in corporate environments.
• Experience with Microsoft 365, Active Directory and Windows 10/11.
• Strong customer-focused approach and effective communication in Portuguese and English.

Responsabilidades

• Provide first and second-line IT support to end users.
• Troubleshoot authentication and login issues.
• Resolve printer, permissions and print queue incidents.
• Deliver remote support using TeamViewer or similar tools.
• Create, configure and deactivate user accounts (onboarding/offboarding).
• Perform administrative tasks in Microsoft 365 and Active Directory.
• Monitor, prioritise and close incidents in a timely manner.
• Document procedures and contribute to service improvement.

Conhecimentos

Customer service

Troubleshooting

Communication

Portuguese & English fluency

Ferramentas

Microsoft 365

Active Directory

Windows 10/11

TeamViewer

Okta

Azure AD

Microsoft Intune

ITIL

Descrição da oferta de emprego

At wBrain, we are looking for a Workplace Consultant to join an international nearshore project, providing end-user support and ensuring a seamless workplace experience across modern Microsoft environments.

This opportunity is ideal for IT professionals with experience in technical support who enjoy troubleshooting, working with Microsoft technologies, and delivering excellent service to end users.

• Provide first and second-line IT support to end users.
• Troubleshoot authentication and login issues.
• Resolve printer, permissions and print queue incidents.
• Deliver remote support using TeamViewer or similar tools.
• Create, configure and deactivate user accounts (onboarding/offboarding).
• Perform administrative tasks in Microsoft 365 and Active Directory.
• Monitor, prioritise and escape incidents when necessary.
• Document procedures and contribute to continuous service improvement.
• Develop technical expertise in Microsoft Intune and Microsoft 365 alongside senior team members.
• Ensure a high standard of customer service while meeting agreed service levels.
• Minimum 2 years of experience in IT Support (Level 1 or Level 2), preferably in corporate environments.
• Hands-on experience with:
• Microsoft 365
• Active Directory
• Windows 10/11
• Remote support tools (e.g. TeamViewer)
• Familiarity with identity management platforms such as Okta, Azure AD or similar.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer-oriented approach.
• Ability to work effectively within a collaborative team.
• Eagerness to learn and continuously develop technical skills.
• Fluent Portuguese and English (written and spoken).

Nice to Have

• Experience with Microsoft Intune.
• Knowledge of ITIL or IT Service Management best practices.
• Previous experience working in international or nearshore environments.
• Exposure to endpoint management and modern workplace technologies.
• Hybrid working model based in Lisbon, Portugal.
• International nearshore project.
• Opportunity to work with modern Microsoft workplace technologies.
• Continuous learning and career development within a growing technology consultancy.

If you're looking for your next challenge in IT Support and want to work on an international project, we'd love to hear from you.