Deskside Support Technician

Claranet Portugal; Azambuja; Presencial; EUR 16 000 - 26 000; Tempo integral

Resumo da oferta

Claranet Portugal in Azambuja is seeking a Deskside Support Technician to join our internal team. You will install, monitor and troubleshoot software and hardware in desktop environments and support colleagues on site or remotely.

The ideal candidate fluently speaks Portuguese, has experience with Windows and MacOS, Office 365, Active Directory, and ITIL awareness. Driving license and willingness for after-hours support are valued.

Qualificações

• Portuguese fluency is mandatory.
• Experience with Windows and MacOS troubleshooting.
• Experience with Office 365 management and Active Directory.
• Experience in ITSM/CMDB environments.
• Willingness for after-hours support and driving license.

Responsabilidades

• Install, control and monitor software and hardware in Desktop Management environments.
• Implement user account changes in Windows AD and email management systems.
• Resolve issues at client premises or remotely.
• Diagnose network and system faults.
• Support other Claranet teams at client facilities.

Conhecimentos

Fluency in Portuguese

Fluency in English

Windows troubleshooting

MacOS troubleshooting

Office 365 management

Active Directory

Networking basics

ITIL awareness

Remote support

On-call availability

Ferramentas

ITSM tools

CMDB management

Descrição da oferta de emprego

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for a Deskside Support Technician to integrate our internal team, based in Azambuja.

Your responsibilities include:

• Proceeds to install, control and monitor software and hardware in our Desktop Management environments;
• Implements requests for user account changes in Windows domain Active Directory and email management systems;
• Resolves micro informatics issues primarily at the client's premises and / or remotely;
• Diagnosis of problems occurring in the network and in systems or operating faults;
• Hands and eyes to support another Claranet teams in our customer facilities.

You must have:

• Fluency in portuguese (mandatory);
• Fluency in english (valued);
• Experience in Windows operating systems and MacOS (troubleshooting & instalation);
• Experience in Office 365 management (users, mailboxs, distribution lists, licencinng, policys, etc);
• Experience in Microsoft Office application environments (troubleshooting & instalation);
• Management of users and groups in Active Directory;
• Access and permissions management in Microsoft Fileshare;
• Hardware and peripherals (Troubleshooting, software and hardware installation);
• Knowledge of networking troubleshooting and configuration (valued).
• Experience in managing CMDB assets;
• Remote access tools knowledge \ ITSM tools;
• On call support availability (out of work hours);
• Driving License.

We value:

• ITIL awareness and practice;
• Dynamism and initiative;
• High sense of responsibility;
• Ability to analyze and solve problems;
• Ability to prioritize tasks based on importance and urgency;
• Easy interpersonal relationship and team spirit.