Workforce Management Analyst (Id-Pt)

FedEx Group; Lisboa; Presencial; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

FedEx Group is seeking a detail-oriented professional to support customer care operations through workforce management, forecasting, capacity planning, and KPI tracking. The role involves5070 improving processes across departments, configuring tools, and contributing to performance reporting.

The ideal candidate demonstrates analytical thinking, strong numerical skills, and proficient Microsoft Office/PC skills to drive efficiency and accuracy in daily activities.

Qualificações

• Accuracy & Attention to Detail.
• Analytical Skills.
• Presentation Skills.
• Microsoft Office & PC Skills.
• Numerical Skills.

Responsabilidades

• Customer Care: Workforce Management; Forecasting & Capacity Planning; KPI & Target Setting; Tool Configuration & Selection; Traffic Management; Customer Interactions; Impact Assessments; Insights on Resource Optimisation; Performance Reporting; Scheduling; Corrective Action.

Conhecimentos

Accuracy & Attention to Detail

Analytical Skills

Presentation Skills

Numerical Skills

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Job Responsibilities

• Customer Care: Workforce Management; Forecasting & Capacity Planning; (Translating the Business Plan); KPI & Target Setting; Tool Configuration & Selection; Traffic Management; Customer Interactions; Impact Assessments; Insights on Resource Optimisation; Performance Reporting; Scheduling; Corrective Action
• Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals. Participates/leads in the design, development and implementation of processes within area of expertise.

Qualifications

• Accuracy & Attention to Detail
• Analytical Skills
• Presentation Skills
• Microsoft Office & PC Skills
• Numerical Skills

EEO Statement

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all