E59NP: Premier Customer Care Representative-Associate (ID-PT)

FedEx Group; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Training on the job

Tuition assistance

Employee assistance program

Employee shipping discounts

Career opportunities

Job summary

FedEx is excited to invite you to join our Premier Customer Care team in Lisbon. You will be the first point of contact for our large customers, delivering proactive support by phone, chat, and email, and building loyalty through outstanding service.

You will guide customers on FedEx services, resolve issues, and collaborate with internal teams to create lasting solutions. We value flexible, international-minded professionals who thrive in a fast-paced, global environment and are eager to

Qualifications

• Experience in customer service roles, selling is a plus.
• Excellent communication skills.
• Strong computer literacy and multitasking across screens.
• Commercial awareness and problem-solving mindset.
• Positive, confident and empathetic attitude.

Responsibilities

• Be the first point of contact for large customers, building loyalty and trust.
• Provide accurate information and guidance via voice, chat, or email.
• Advise customers on how to use FedEx services and tools.
• Help resolve service-related issues and identify long-term solutions.
• Enter information into systems accurately and produce standard reports.
• Identify opportunities to grow business with customers.
• Collaborate with other FedEx teams to ensure outstanding experiences.

Skills

Customer service

Communication skills

Computer literacy

Problem solving

Positive attitude

Empathy

Adaptability

International teamwork

Job description

We have an exciting opportunity for you to join our team of Premier Customer Care Representatives.

Who we are:

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day and this is just part of our story. We’ve made logistics and warehousing into a science. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

• Joining our frontline team to be the first point of contact for our larger customers, building loyalty and trust in FedEx business through an exceptional level of pro-active customer care
• Pro-actively providing accurate information and guidance to our customers via voice, chat, or email
• Advising our customers on how to use FedEx services and tools
• Helping our customers resolve service-related issues and identifying optimal long-term solutions
• Accurately and timely entering information into our systems and producing standard reports for our customers and leadership team
• Identifying new opportunities to grow business with our customers
• Working together with other teams at FedEx to make every customer experience outstanding

What do you bring with you:

• Experience in customer service roles, selling experience is a plus
• Excellent communication skills
• Computer literacy and ability to easily navigate between different screens and systems
• Commercial awareness and problem-solving mindset to find the best solution for the customer
• Positive attitude and ability to work under pressure
• Confidence, empathy, and friendliness to offer excellent experience to our customers
• Flexibility in adapting to dynamic business environment
• A desire to work in an international, fast-paced team

What do we offer:

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

#LI-Hybrid

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equity, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.