Workforce Optimization Analyst

FedEx Group; Lisboa; Presencial; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

FedEx Group is seeking a detail-oriented professional to support customer care operations through workforce management, forecasting, capacity planning, and KPI tracking. The role involves5070 improving processes across departments, configuring tools, and contributing to performance reporting.

The ideal candidate demonstrates analytical thinking, strong numerical skills, and proficient Microsoft Office/PC skills to drive efficiency and accuracy in daily activities.

Qualificações

• Accuracy & Attention to Detail.
• Analytical Skills.
• Presentation Skills.
• Microsoft Office & PC Skills.
• Numerical Skills.

Responsabilidades

• Customer Care: Workforce Management; Forecasting & Capacity Planning; KPI & Target Setting; Tool Configuration & Selection; Traffic Management; Customer Interactions; Impact Assessments; Insights on Resource Optimisation; Performance Reporting; Scheduling; Corrective Action.

Conhecimentos

Accuracy & Attention to Detail

Analytical Skills

Presentation Skills

Numerical Skills

Ferramentas

Microsoft Office

Descrição da oferta de emprego

FedEx Group is seeking a detail-oriented professional to support customer care operations through workforce management, forecasting, capacity planning, and KPI tracking. The role involves5070 improving processes across departments, configuring tools, and contributing to performance reporting.

The ideal candidate demonstrates analytical thinking, strong numerical skills, and proficient Microsoft Office/PC skills to drive efficiency and accuracy in daily activities.