Vip Doorman & Guest Experience Concierge

Melia Hotels International S.A.; Lisboa; On-site; EUR 11,000 - 17,000; Full time

Job summary

ME Lisbon is a luxury hotel in the heart of Lisbon, part of Melia Hotels International. We are seeking a Guest Experience professional to warmly welcome guests, assist with door and entrance duties, and provide accurate information about local attractions and hotel services.

The role emphasizes high service standards and teamwork with the front desk. Ideal candidates have at least 1 year in guest services, strong Portuguese and advanced English, and a hospitality degree.

Qualifications

• Minimum 1 year of experience in guest services or similar.
• Strong communication and interpersonal skills.
• Ability to assist guests with arrangements and information.

Responsibilities

• Ensure that guests receive a welcome and farewell according to brand standards.
• Assist guests by opening and closing car doors, hotel doors, and elevators.
• Help guests secure taxi service.
• Ensure the hotel entrance is staffed at all times.
• Provide guests with information on points of interest, nearby areas, hotel services, and exits.
• Keep the hotel entrance and lobby clean and organized.
• Ensure that guests receive all information about hotel services and amenities upon check-in.
• Stay informed about daily events, groups, VIPs, etc.
• Maintain constant communication with the front desk.
• Respond to any guest complaints or concerns.

Skills

Portuguese language

English language

Customer service

Hospitality

Education

Hospitality degree

Job description

Select how often (in days) to receive an alert: Area: Guest Experience and Customer Service Location:
Lisboa, PT "The world is yours with Meliá" Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

ME Lisbon is aluxury hotel located in the heart of Lisbon, known for its modern design and excellent service.

What You Will Do

• Ensure that guests receive a welcome and farewell according to brand standards.
• Assist guests by opening and closing car doors, hotel doors, and elevators.
• Help guests secure taxi service.
• Ensure the hotel entrance is staffed at all times.
• Provide guests with information on points of interest, nearby areas, hotel services, and exits.
• Keep the hotel entrance and lobby clean and organized.
• Ensure that guests receive all information about hotel services and amenities upon check-in.
• Stay informed about daily events, groups, VIPs, etc.
• Maintain constant communication with the front desk.
• Respond to any guest complaints or concerns.

What We Are Looking For

• Minimum 1yearof experience in the role.
• High level of Portuguese and advanced English.
• Hospitality degree.
• Quality and customer service oriented.
• At Meliá we are all VIP Great professionals who make everyday life easier and exceptional.
• From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies.

We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age.

We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible. If you want to be " Very Inspiring People ", follow us on: